L3 Prime, SIP Print Improve WFO with Call Recording

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The latest news from the Call Recording Global Online Community. Sponsored by SIP Print. Powered by TMCnet.   Feature Articles L3 Prime, SIP Print Improve WFO with Call Recording Workforce management and SIP-based call recording are the peanut butter and jelly of call center solutions. One just simply isn't as good without the other. No two companies know this as well as L3 Prime and SIP Print, which is why they've come together to enhance L3 Prime's workforce optimization offerings with SIP Print's VoIP call recording technology. Novo Technologies Rated for Avaya Compliance Novo Technologies, a supplier of call recording, quality and coaching tools for the call center and customer relation management markets, announced today that its flagship product NovoLog6 is compliant with key collaboration solutions from Avaya software. Any company that creates telecommunications solutions either in software or hardware must develop compliance with the large systems providers like Avaya, ShoreTel and Cisco. Castel Communications Debuts Castel Detect Voice Analysis Solution Castel Communications, specializing in contact management solutions for call centers, announced the release of Castel Detect voice analysis solution. The company specializes in offering optimized call center solutions that serve the needs of global financial institutions, collection agencies, and telemarketing organizations. Verint Helps Optimize Multi-Channel Customer Interactions Daniel Ziv, vice president, voice of the customer analytics for Verint, will participate in a panel discussion on Optimizing Multi-Channel Customer Interactions, on Tuesday, May 8 at 2:15 p.m. Government Increased Number of Secret Wiretaps in 2011 Bad news for people who actually value their privacy and do not particularly trust the government. A new report says that secret terrorism and espionage wiretap requests actually increased in 2011. The report says that the Justice Department requested 1,745 secret wiretaps in 2011, an increase over 2010 by 239. While some people will say this isn't a very big deal unless you are being targeted by the FBI or the NSA, the problem arises in just how you can land on the Justice Department's radar. The NSA in particular is building a massive surveillance network and has gone on record as saying that everyone is a target. Digital Phone Technology Puts More Power in Business' Hands The less a business spends on those everyday operational parts of the business, the more they have to put into research and development, marketing, human resources and all those vital components of the business that can improve conditions, boost morale and nourish bottom line. One way to do just that is to switch to digital phone technology. Call Tracking Metrics Updates its Call Tracking Solution Call Tracking Metrics is allowing advertisers to publish a single phone number and have each call automatically ring to the location nearest the caller. The company has launched its call tracking and reporting software, including a geo-routing feature to this end. View all Communities

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