Download Now: Key Benefits of Home Agents

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Key Benefits of Home Agents

Over 300,000 home-based agents will be working in the U.S. by 2013. Learn more about delivering managed mobility services. 4 in 5 contact centers with home agent programs currently in place plan to continue steadily adding virtual staff over the next two years. Once considered alternative and unconventional, even risky, the remote agent model has rapidly evolved into a highly viable staffing solution for customer care organizations. Helping to push the home agent model beyond the experimental and into the mainstream are major technological advances that have quelled management's concerns about reliability, scalability, affordability and security in the work-at-home realm. Of particular note in this area is the relatively recent emergence of cloud computing, which, as we'll discuss later, is ideally suited to supporting the virtual contact center. With powerful technology ready for prime time, a talent-packed workforce itching for remote opportunities, and customer care organizations under pressure to continually increase performance while keeping costs in check, the home agent model is poised to be a veritable game-changer in the contact center arena. Download Harnessing the Power of the Remote Agent Model and learn more about how home agents can help your business.

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