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How can you optimize your customer service process?
Dear Colleague,
Hear from thought leaders and analysts in our latest webinar series as we explore strategies for delivering exceptional experiences using next-generation technology! REGISTER NOW FOR:
Create a Better Customer Experience with Workforce Optimization Strategies for the Back Office – REGISTER
Presenters: Donna Fluss, DMG Consulting and Eric Hagaman, Aspect
Back office managers are under tremendous pressure to improve productivity, cut costs, optimize employee utilization and reduce risk, while at the same time improving work quality and the customer experience.
In this webinar, you’ll learn: - How to capture, monitor and track back office work and employee activities, not just arriving and completed work
- How to accurately forecast and schedule resources with the right skill sets to handle each work activity
- How to measure and improve the quality and consistency of outputs
- What applications are required to address the back office staff optimization challenge
- How to optimize the entire customer service process from first contact to fulfillment
Also in the series:
JUST ADDED! August 7, 1:00-2:00 p.m. EDT
The Social Customer: Integrating Traditional and Emerging Customer Contact Channels – REGISTER
Presenters: Irwin Lazar, VP and Service Director, Nemertes Research; and Nancy Dobrozdravic, VP Solutions Marketing, Aspect
August 23, 1:00 – 2:00 p.m. EDT
Make Speech Analytics Actionable with Performance Management for Better Customer Outcomes – REGISTER
Presenters: Donna Fluss, DMG Consulting and Ilene Tatroe, Aspect
REGISTER NOW
Choose to attend just one, or register one time for the whole series!
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