David's Bridal Uses Magnetic North's Optimise for Call Recording - Communications Solutions

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»Free Premium Content Communications Solutions: 7/30/2012 eNewsletter

Featured Articles GFI Software's Survey Reveals Importance of Location-Based Services on Smartphones Acme Packet Helps Telefonica Germany Quicken Time-to-Market for LTE and IMS IOCOM Improves Virtual Meetings with Independent Controls Functionality Provider of Call Center Solutions Noble Systems Appoints New Senior Client Management   Sponsored By: Interactive Intelligence The New Mobile World: Changing the Way You'll Service Your Customers A Premium Web Event Tuesday, July 31, 2012 11:30 AM EDT, 16:30 BST Register Now! iPhones, Android phones, mobile applications, mobile self-service, the need to provide consistent experiences for your customers across multiple communications channels. Join us for this no-cost web event where you'll get an extensive look at how companies can take advantage of the mobile revolution to deliver improved and expanded service experiences for their customers, both inside and outside the contact center. Presenters include Daniel Hong, Lead Analyst at Ovum Research, and Dr. Don Brown, founder and CEO of Interactive Intelligence. Following the presentations, there will be an extensive Q&A session where our presenters will be joined by Richard Snow, Global VP & Research Director (Customer and Contact Center) at Ventana Research, and Blair Pleasant, President & Principal Analyst at COMMfusion, responding live to audience questions.   Top Stories » Knowlagent Enables Agent Activities During Idle Time » Merchant Warehouse Provides 24/7 Self-Service with Addition of IVR » Etisalat Validates 4G LTE using lightRadio Metrocells in UAE » Symmetrics Intros Call Center Program for Telephony Partners with Hosted Solutions   From The Expert Corner July 30, 2012 David's Bridal Uses Magnetic North's Optimise for Call Recording By Monica Gleberman Contributing Writer As the government creates new regulations for customer service, many companies have realized the benefits of having a call recording solution in place. One of the largest bridal and special occasions dress companies in North America, David’s Bridal, announced that it too plans on implementing a new call recording system from Magnetic North. David’s Bridal has over 300 retail stores in the United States, Canada, and Puerto Rico and handles thousands of customers on a daily basis. The company realizes the importance of being able to track phone activity, review customer conversation, maintain quality by monitoring, and optimize security. In a recent press release, the company said it plans on using Magnetic North to “deliver Optimise, its next generation contact recording solution” and use it to “deliver best in class recording with advanced call tagging and indexing that facilitates easy retrieval by agent, DNIS, team department or customer ANI.” Magnetic North is a fully functional unified communications company that offers everything from predictive dialing; call recording, and contact center tools to PCI (News - Alert) compliance and information. Its call recording solution lets companies take advantage of on-premise and cloud services, business analytics, CRM integration, security and privacy, customer surveys, and quality management... Read More   Featured Video Communications Continuity Roundtable   TMCnet Free Premium Content » Improving Corporate Communications with Wireless Digital Signage » Effectively Bridging Lync and Legacy Communication Nodes in a Mixed Environment » Cloud Communications and IVR   Featured Channels » Business VoIP » Enterprise Fax » MPLS   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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