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2012/07/24

Five Ways IVR Systems Fail and Solid Tips to Avoid Them

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Five Ways IVR Systems Fail and Solid Tips to Avoid Them
   
Are you familiar with Interactive Voice Response systems? These systems save companies millions of dollars a year by automating high-volume service calls. Unfortunately, sometimes IVR systems fail which can have a direct impact on customer satisfaction and return on investment. There are ways to prevent such failure.

"Five Ways IVR Systems Fail" provides all the necessary information regarding why IVR systems fail, along with helpful utilization tips.

Read this whitepaper for guidance in how to optimize IVR utilization to boost ROI, while improving overall customer satisfaction.




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2 comments:

  1. IVR HostingWednesday, July 25, 2012 at 2:21:00 PM CDT

    By using an IVR order status application retail vendors can service their clients 24 hours per day, 7 days per week. By correctly analyzing repetitive customer inquiries, automating non-strategic information inquiries or simple information tasks, significant call center cost reductions can be achieved. This in turns allows call center agents to address more complex or sophisticated customer inquiries requiring human decision making capabilities.

    ReplyDelete
  2. UnknownSaturday, February 1, 2014 at 5:29:00 AM CST

    Nice Blog Thanks For Sharing

    ivr systems

    ReplyDelete

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