How Microsoft Outlook Can Improve IP Communications - Internet Telephony

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»Free Premium Content Internet Telephony: 7/23/2012 eNewsletter

Featured Articles » MSP's to See Hosted VoIP and Unified Communications Services Double in Next Four Years » Hosted Softswitch: iTel Byte Saver Helps VoIP Providers Deliver Better QoS » Starting a VoIP Business 2: What You Need and What to Do » Mobile VoIP: iTel VAS Service Lets Operators Offer the Stars   Sponsored By: ITEXPO West 2012 - October 2-5, 2012 - Austin Convention Center, Austin, Texas ITEXPO brings together the entire communications and technology community for a week of business-building and researching today's most powerful communications solutions. Enterprise, government and SMB end users, resellers, service providers, manufacturers, developers, media and analysts gather to examine solutions in conference sessions, demo products and services live on the expo floor, and forge beneficial relationships. Register To Attend Today! Visit: www.itexpo.com #ITEXPO/@ITEXPO   Top Stories » PNG VoIP Call Center Ready to Embrace Tablet Use » Will the Almost Ubiquitous Rebtel VoIP App Nudge Skype to the Background? » Obihai Intros Obi302 VoIP Device for ITSP Customers   From The Expert Corner July 23, 2012 New Uses for an Old Friend: How Microsoft Outlook Can Improve IP Communications By Jacqueline Lee, Contributing Writer ANDTAK GmbH has upgraded its attendant console solution, the AND Desktop AC, to allow users to see team members’ Outlook calendars. The upgrade is designed to allow better call handling and improved customer service within any organization. When businesses receive a call, the attendant console searches the database of phone lines to determine the status of each phone line before forwarding the phone call to the right person. When the person is not available, then the console can access the person’s Outlook calendar to let the caller know why the person is not currently available and when they can reach the person at a later time. If a team member has a meeting scheduled on his or her Outlook calendar, for example, then the attendant console will not forward the call, which will save the customer valuable waiting time. Instead, the caller can receive more relevant information about the recipient’s schedule to ensure connection later. Thanks to synchronization from the Exchange server, Outlook calendar information is constantly updated and made available to the attendant console. The wide availability of Outlook makes the console a useful tool for both SMBs and large enterprises. Another IP telephony/Outlook integration comes from Broadvox... Read More   Featured Video Next Generation of Call Center Interaction Recording from Accurate Always   TMCnet Free Premium Content » Leveraging Your Hosting Provider to Achieve Compliance » Want to Make Money Reselling Cloud Services & Infrastructure? » Mobile Value-Added Services with Sangoma    Latest Blogs » New Lync 2013 Tracing Folder Location   Featured Channels » VoIP Management » Deployment and Management Solutions » VoIP Call Center   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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