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The latest news from the IVR Online Community. Sponsored by Plum Voice. Powered by TMCnet.
Feature Articles
The topic of IVR (Interactive Voice Response) systems dealing with human emotions has been a hot one for the proponents – and the opponent – of the systems alike. A Plum Voice blog explains how thanks to recent improvements developed by Shuchih Ernet Chang and Yu-Ten Jang of Taiwan's National Chung Hsing University, leading to the development of what's being called the SLAS (the Satisfaction Level Assessment System) IVR systems may be better adapted than ever to understand human emotions in users.
Hosted IVR (Interactive Voice Response) services have become crucial developments for virtual communication companies. The industry has taken off with a very unique history and evolution, essentially going from a luxury to a company-necessity world-wide. As this technology allows companies to communicate with customers and clients - sometimes even without human interaction - you can see all the ways in which companies benefit from its unique offerings. When it comes down to it, IVR allows companies to maximize services and provide a higher-level of quality to customers everywhere. A Dialing Innovations blog details this further.
Once again, developers are thinking outside the box. For years, Plum has utilized the VoiceXML technology to operate their IVR systems, which makes for efficient communication between the computer and the user. Now VoiceXML is moving away from the traditional IVR solution and into to other applications, including educational projects.
First, it was the touchscreen which broke onto the scene and completely changed the way we thought about interacting with our technology - how much closer can you get than that? This question was answered with the innovation of voice recognition technology, which essentially makes it possible to talk to your technology as easily as having a conversation with a friend or family member. How much more personal can you get? According to a Plum Voice blog written today, the biggest revelation has yet to be seen - that is, until now - with predictive technology. In other words, these solutions are technological offerings that are programmed to think and behave almost identically to a human being.
Last September, the U.S. Army ended their contract with Rosetta Stone. It's not that the army doesn't encourage education for their troops, but they found that there was a more pragmatic purpose for fitting IVR technology into their budget. In May, the Army opened a contract with Voci Technologies, Inc., for a prototype system that translates up to six different languages into English in real time. Soldiers can still get Rosetta Stone for a discount; however, the executive decision was that the battlefield is not an appropriate classroom setting. Now, educators are evaluating how IVR technology is a proficient language-learning tool.
Halifax has recently selected bss, the UK's leading providers of customer interaction services, to manage the multichannel registration service for the bank's unique scheme, Halifax Savers Prize Draw.
Voxsciences recently revealed its plan to invite Skype users to receive their voicemails straight to their email accounts. For the uninitiated, Voxsciences is a popular voice recognition technology solutions company deploying voice-to-text (VTT) services to both B2B and B2C audiences. Via the new Skype feature, one will be able to get a transcribed copy of their chat sessions in writing and/or email, making it the perfect tool for recording important business and personal communication.
In his blog post just yesterday, The Critical Role Interactive Voice Response Service Plays in Any Outage Management System, Ken Brackett examines and sheds light on why exactly corporations rely on geographic information systems (GIS). He describes the efficacy of the revamped systems, A high-quality, innovatively-designed geographic information system can help utility providers keep a firm finger on the pulse of their grids in ways never before imagined.
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