News from the Satisfactory

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Cultivate your "Skill of Permeability" with Lane Becker on July 17th Get Lucky Author and Get Satisfaction co-founder, Lane Becker, is hosting a webinar on July 17th to discuss how you can take a more human and proactive approach to business by excercising the skill of permeability. Permeability is what happens when you created the structures to seamlessly, constantly interact with your customers, allowing you to tap into the gigantic resource that is their feedback. Join us to see examples of how permeability has driven significant business value to companies like Timbuk2, Whole Foods, and Procter & Gamble. Sign-up here!  Get Satisfaction Engage! Get Satisfaction Engage, our new widget architecture, allows you to place relevant community conversations anywhere your customers are - on your website, next to each product, along the e-commerce shopping path, or on your support pages. Learn more about how companies, big and small, are using Get Satisfaction Engage to drive revenue! Let there be Screen Sharing with Citrix! We are thrilled to announce the latest development in our relationship with Citrix: GoTo Assist Integration for Get Satisfaction Communities. This integration is ideal for companies who want their customers to seamlessly escalate from self-service support to agent-based chat or screen sharing. Run a Help Desk?  Check this out! Get Satisfaction Case Management Solution What was that? You want to be able to create, track, route, and escalate customer support cases all in one Get Satisfaction app? We hear you, dear customers, which is why we teamed up with Salesforce to bring you an end-to-end case management solution. Companies can now purchase case management capabilities directly from Get Satisfaction, enabling them to route customer inquiries from the social support community automatically or through a company moderator to open a support ticket for agent follow-up.  Get Satisfaction Is Growing There have been a lot of changes going on around here. From our sunny, spacious new offices in Potrero Hill, to the new employees and handful of Norweigan interns helping out around the office, to the rambunctious dogs running around, our Satisfamily is growing quickly! We love having guests, so stop by next time you're in San Francisco, or check out our Dog Days of Summer at Get Satisfaction for a vicarious trip to the Satisfactory. Follow us at:     07.11.2012 Get Closer To Your Customers> 06.18.2012 Infographic: The Potential of Big Data > 07.09.2012 Do You Know How to ‘Get Lucky?’ >

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