| Daily White Papers and Webcasts July 05, 2012 |  |
Daily white papers, case studies, webcasts and product information on the topics you are interested in.
Six Best Practices for Agent Knowledge Management
by KANA
Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.
Preparing your Business: BlackBerry® Mobile Fusion
by BlackBerry
Watch now to learn about the next-generation mobility solution: BlackBerry Mobile Fusion.
Storage features needed for big data
by PC Mall
This E-Guide from SearchStorage.com highlights some of the key features every storage system needs to meet the challenges of big data. Within, learn about important considerations for capacity, latency, access, security, and more.
Splunk for Application Management
by Splunk
This paper examines features and benefits of a unified application management structure that can give you real-time data access, custom dashboards, performance metrics and more.
FalconStor resources for secure storage virtualization strategies
by FalconStor Software
When it comes to implementing storage virtualization initiatives, many IT leaders aren't sure where to start. This Storage University Classroom offers resources that provide in-depth knowledge around storage virtualization.
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