U.S. Do-Not-Call Registry May Expand to Local Emergency Numbers

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The latest news from the Outbound Call Center Online Community. Sponsored by Five9. Powered by TMCnet. Feature Articles U.S. Do-Not-Call Registry May Expand to Local Emergency Numbers The FCC may soon set up a Do-Not-Call list for numbers used to take and direct calls to local emergency first responders in the United States. Higher Debts Means Call Centers Need to Improve Efficiency, Get Payments Quicker Unfortunately for consumers, there is increasing level of debts so debt collection agencies and financial service organizations need to improve the collection process and get outstanding payments quicker. Avaya Upgrades Customer Experience Interaction Management Portfolio Avaya has succeeded in the evolution of customer service technology with new and improved products for its Customer Experience Interaction Management portfolio. Business Advocate manages all voice, e-mail, and Web-based interactions through a single universal queue, routing customers in real time. BuyerZone Releases New B2B Lead Generation Report BuyerZone released a report called, State of B2B Lead Generation, which details the trends and takeaways that were analyzed from a survey given to B2B lead buyers about technology, sales alignment, lead sources, marketing, and more. Fonolo's Mobile Solution Selected by Allstream Fonolo, the company that improves the call center experience by replacing hold time with a call-back, recently announced its mobile solution has been selected by Allstream, Canada's all-business communications provider, for its employees using BlackBerry. With Fonolo's service, Allstream employees using BlackBerrys will be able to contact their support centers with just one click. Nielsen Survey: Consumer Confidence Fell in the U.S. during Q2-2012 A quarterly survey conducted by Nielsen revealed that consumer confidence dropped in the second quarter in the United States. Americans are more cautious about the economic outlook due to slowing employment growth and rising euro zone crisis. Forty-two percent of U.S. consumers are concerned about the economy as their main concern, up from 40 percent in the earlier survey. Ovum Releases Research on Contact Center Analytics Vendors in North America Ovum has released its recent research, Contact Center Analytics Vendors in North America: Three to Watch. The report highlights that a majority of contact centers lack the appropriate set of tools to measure all aspects of agent performance. Knoa Software, Upstream Works and Clarabridge, are three vendors mentioned in the research report. Angoos Debuts KnowledgeSCORE Cloud-Based Predictive Sales Analytics Solution for CRM Angoss Software Corporation, a Canada-based provider of analytics software and solutions, announced the launch KnowledgeSCORE, a cloud-based predictive sales analytics solution for customer relationship management (CRM). According to officials, KnowledgeSCORE identifies best prospects for sales executives. View all Communities

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