Using Live Chat to Immediately Engage Website Visitors - Customer Inter@ction Solutions

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»Free Premium Content Customer Inter@ction Solutions: 7/11/2012 eNewsletter

Featured Articles » inContact: Multi-Channel, Self-Service Gain Importance as Customer Patience Shrinks » PlumChoice's Technology Services Improve Customer Care » Keep Customers with Four Simple Points » KANA Buys Sword Ciboodle - Just the Latest Combo Addressing Customer Experience   Sponsored By: inContact WEBINAR: Is It Time to Move Your Contact Center to the Cloud? Date: TODAY! July 11 Time: 1:00pm Eastern Guest Speaker: Art Schoeller, Principal Analyst at Forrester Research, Inc. Thinking about moving your contact center to the cloud? Ask the experts from Forrester Research, Ovum & McGee-Smith Analytics. If you are considering a move to the cloud, you need to know what tough questions to ask potential partners. And, you may need help in building a business case to make a move. Register Today   Top Stories » USANA Leans on Quality Call Center Scheduling to Improve Customer Experience » Salesforce's Social CRM Buying Spree Continues » Customer Experiences - Self-Service vs. Agent-based Service » InGenius! Easy Office Phone Integrates with Salesforce CRM Software   From The Expert Corner July 11, 2012 Using Live Chat to Immediately Engage Website Visitors By Ashok Bindra TMCnet Contributor While driving traffic to your website may be a major part of your problem, converting those visitors into potential customers or future business prospects can be equally challenging. Hence, businesses are adopting strategies like live chat to engage those visitors so that they can be converted to revenue generating customers. To address this issue, BoldChat’s Director of Marketing Ross Haskell recently presented a webinar titled “5 Ways to Immediately Engage Website Visitors.” In this webinar, he explores five simple, yet powerful ways to drive engagements, sales, and high satisfaction. Haskell kicked off the webinar by saying that deploying a “nothing-required chat button” is the most critical part of this strategy because one in five visitors is looking to chat with an expert. And, depending on the scenario, the other four out of five would also like to chat, added Haskell. A study conducted by BoldChat shows that up to 15 percent of website visitors are ready to chat if “live chat’ is easy and simple... Read More   Featured Video Moving Mission Critical Applications into the Cloud: Hostway   TMCnet Free Premium Content » Customer Retention 2.0: How Financial Institutions are Driving Online Conversions & Building Customer Loyalty with Live Chat » Social Media Analytics - Making Customer Insights Actionable » Customer analytics pay off: Driving top-line growth by bringing science to the art of marketing   Featured Channels » IVR » Cloud CRM » Live Chat   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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