How multi-channel customer service can improve customer experience

Featured White Paper on SearchCRM.com

Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center

Sponsored by: inContact

The proliferation of interaction channels today means that customers have an ever-increasing variety of choices for how they can contact customer service, and they use them all-- based on convenience, issue type, and a myriad of other drivers. To keep up with your customer demands, it's critical your company has a multichannel customer service strategy. Read this comprehensive white paper to discover: The important of service-level differentiation How to interpret and analyze customer behaviors, attitudes, and support requirements Best practices on how to manage the self-service and multichannel service dynamic And more.

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