There is no denying that next generation communications capabilities are now essential to overall organizational success whether the entity is for-profit or not. At the end of the day every organization must deliver compelling customer experiences. Hence, having the right tools in place, key to providing quality customer care, is vital with the added value of enhancing, partnerships and the ability of ecosystems to work faster and better through improved collaboration amongst stakeholders. For companies focused on tackling customer issues as a priority, next generation communications speed orders and deliveries, and missing any calls is thus never acceptable. The good news is that with a robust call management solution in place, every opportunity is captured.
A recent Alcatel-Lucent (News 
- Alert) case study, AREG: Optimizing Recycling with Alcatel-Lucent OmniPCX Office Solution, illustrates how the waste-disposal company, AREG in Neubrug am Inn, Germany tackled the challenges of improving customer care. The company was facing a number of hurdles in its communications infrastructure, including disparate systems, an increase in sales orders and customer satisfaction issues in relation to customer care calls. AREG clearly needed a next generation call management solution.
AREG turned to Alcatel-Lucent to find a flexible solution for effectively combining fax, e-mails and telephone options into one integrated system. AREG also needed to reduce the pressure placed on its customer relationships team to cope with the increasing order volumes, and to solve communication issues that hinder the customer service strategy... Read More
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