Badgeville Salesforce Solution Brings Gamification to CRM - Customer Inter@ction Solutions

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»Free Premium Content Customer Inter@ction Solutions: 9/19/2012 eNewsletter

ITEXPO West begins in: 12 Days. REGISTER NOW!   Featured Articles » R Systems Europe Chooses Vertical Solutions for Complex CRM and Contact Center Needs » J2 Global Launches CampaignerCRM for the SMB Market » Plantronics Helps Sales Reps Find the Connections in CRM » Partner with Your Customers for a Better IVR Customer Experience   Sponsored By: Cloud Computing Magazine Cloud Computing Magazine is the industry's definitive source for all things cloud - from public, community, hybrid and private cloud to security and business continuity, and everything in between. This quarterly magazine assesses the most important developments in cloud computing not only as they relate to IT, but to the business landscape as a whole. Subscribe today.   Top Stories » Soffront's Customer Relationship Management Solution Improves Customer Acquisition » IVR: Helping Your Customers Help Themselves » Improve the Customer Experience from Outside, Not from Within » Lunar CRM Incorporates CloudCall to Link Telephony to Customer Records   From The Expert Corner September 18, 2012 Badgeville Salesforce Solution Brings Gamification to CRM By Paula Bernie r, Executive Editor, TMC One of the leaders in gamification has allied with Salesforce to bring behavior motivation tools like badges to the CRM space, in an effort to drive sales. Called Badgeville for Salesforce.com (News - Alert), the app is available now via the salesforce.com AppExchange. According to the companies, this solution can create a more dynamic experience for users that rewards their participation and recognizes them for their sales contributions; update Salesforce records more regularly so managers can better gauge their sales performance and pipelines; surface and socialize key rewards in Salesforce Chatter to improve collaboration between sales teams and champion valuable user behavior; and grow revenue and reduce sales cycles. “We are proud to deliver a native gamification layer for the world’s most widely-used sales application, enabling companies across the globe to drive the most valuable sales behavior,” said Kris Duggan, Badgeville CEO. “Badgeville for Salesforce was designed to reinforce the right sales behaviors that lead to the right outcomes time and again and increase collaborative effort and success among sales teams... Read More   Featured Video Cloud Adoption Driving Growth of Kunnect's Call Center Business   TMCnet Free Premium Content » A Frost & Sullivan Executive Summary - Balancing Customer Experience and Profitability in a Mobile World » Building Customer Entanglement with OpEx Models » Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions   Featured Channels » Call Center Software » Customer Interaction Solutions - Features » Live Chat   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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