Inside the NGN Toolbox: Power Tools for Service Providers

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Inside the NGN Toolbox: Power Tools for Service Providers

By: Sunil Diaz

Consumers and carriers alike are excited at the pace of advancement of the Next Generation Network (NGN), but the buzz surrounding the evolution has far outshined the challenges with migration from legacy networks to offering next generation network based services. Convergence in the telecom industry has also left many service providers scrambling to handle the increased complexity of their own operations. However, help is on the way. There are enterprise solutions paving the way for service providers to more efficiently roll out services and become industry leaders - or Next Generation Service Providers (NGSPs).

Steve Kruse, V.P. of IT Solutions for Comcast's New Global Telecom subsidiary, highlights the key actions every NSGP needs to do to sustain a business. "First, they need to be able to acquire new customers. But beyond that, they need to be able to package new service offerings, deliver those services quickly, and then manage changes to the network on an ongoing basis. Market share, customer satisfaction, churn and profitability are key metrics that are carefully measured and monitored." There are a number of critical challenges facing service providers today. For the purposes of this article, we will examine a couple of areas...

Continue reading the article... http://www.pipelinepub.com/12-09-Sep-The-New-Network/181

Download the full article in PDF format http://media.pipeline.pubspoke.com/files/issue/16/PDF/PipelineSeptember2012_A8.pdf

About Enghouse Networks Ltd.:

Enghouse Networks, a division of Enghouse Systems Limited develops and markets network software and visual computing solutions for a broad range of utilities including Telecommunications Service Providers (ILEC, CLEC, IOC, Wireless Service Providers, Cable MSO, VoIP, Wholesale, Municipalities), Departments of Transportation and Electric Utilities that are deploying next generation networks and smart grid solutions around the world.

Enghouse Systems Limited is a publicly traded Canadian based software and services company founded in 1984. Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol "ESL". Enghouse serves a number of distinct vertical markets through its three divisions, each developing and selling enterprise oriented applications software.

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