News from the Satisfactory

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Customer Support Webinar, September 12: JR Gast of Rhapsody Community support is collaborative, searchable, and has a much longer shelf life than your standard social mention. Join our webinar with JR Gast, Director of Customer Support, at Rhapsody on September 12 (10 am PST/1 pm ET), and learn how you can leverage a customer community to deliver excellent support for your customers. Register here! Introducing Advanced Analytics and Key Community Enhancements Is it hot in here, or are those just our new features? We’ve beefed up our analytic capabilities to help companies more effectively understand and respond to customer intent in order to drive business results. Now companies can take the insights they gain from customer conversations, and use them to generate new revenue streams, drive product innovation, and deliver a better service experience. Check out this post for more information! Check out this post for more information! Are you going to Dreamforce? So are we! Check us out at Booth 435! Take a quick tour of a Get Satisfaction Community. Win an iPad. Load up on goodies, and meet our wild and crazy team! On Tuesday, September 18th we have two special sessions: 2:30 PM: How to Generate Revenue from Your Data 3:30 PM: Get Satisfaction + ServiceCloud = Powerful Social Support Follow #GSDF12 for updates on session information.  If you have any questions about our sessions or location email us here! Join us and HootSuite on September 26th, 11 am PST Get Satisfaction and HootSuite have teamed up to provide a set of tools which allow users to manage their community and social activity, all within the HootSuite application. Join us on the webinar to learn how to: Engage your Get Satisfaction community directly within HootSuite Respond to Tweets and Facebook wall posts with existing community content Creating new Get Satisfaction topics from Tweets and Facebook wall posts Implement best practices for getting top results from this app integration Register here for the webinar on September 26th! Community Management Certification Class Has your community team gone through our certification class yet? If not, now's the time! Our class, taught by veteran Community Manager, Robyn Tippins, is scheduled to kick off on Tuesday October 9, 2012. This 5 week course will cover the core components of moderating and managing a successful community, including: How to foster a positive environment How to deal with abuse and negativity How to measure community success.  Don't miss the chance to learn from an industry great. Register now! Follow us at:     08.30.2012 Social Business: Unpacking The Value, One Study At A Time 08.28.2012 Why Facebook Just Doesn't Cut It 08.27.2012 Salesforce.com Social Enterprise Showcase

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