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2012/09/10

Volume vs. Meaning: Effective Customer Listening Requires More Than Keywords

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Volume vs. Meaning: Effective Customer Listening Requires More Than Keywords
   
Is it your job to listen to and analyze social media messages and direct customer feedback about your product, brand, or service? Are you leading corporate initiatives that leverage consumer-generated content to uncover meaningful insights about your business? Effective listening and insights analysis allows you to track not just the volume, but also the meaning of online conversations across a complex web of consumer interaction channels.





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