Contact Center Trends for 2013 - CUSTOMER

CUSTOMER : 12/26/2012 eNewsletter   Latest Featured Articles » Contact Center Trends for 2013 Omer Minkara of Aberdeen Group looks at the year ahead in contact center solutions. » Call Center Businesses Continuing to Chug Along Like the Polar Express While many industries have yet to fully recover from the economy's downturn, including real estate, call center businesses are thriving like budding flowers. In fact, particularly within Spokane, WA, the area is excelling due to its more than 20 call centers that employ nearly 3,000 people within both Kootenal and Spokane counties. » Exploring the Benefits of the VoIP Call Center Beyond the Lower Cost The cost benefits associated with VoIP technology have well been proven, but a reduction in expenses alone is not always enough to motivate a business decision. For a vendor to motivate a commitment from a client, a strong business case must be developed, especially for the call center. Let's take a look at how the VoIP call center can change the way your organization does business. Sponsored By: CUSTOMER Magazine's MVP Quality Award Is your company worthy of the most prestigious award given for customer service excellence? CUSTOMER magazine's MVP Quality Award is bestowed upon contact centers for their consistent, unparalleled demonstration of and commitment to quality, excellence and the highest ethical standards. By applying for CUSTOMER's MVP Quality Award, you send a clear message Apply today. » GFT Markets Voted Best Customer Service in U.K. CFD Industry Global provider of retail derivatives, GFT Markets, was today ranked by an industry-wide survey of U.K. CFD traders as number one in terms of customer service in the U.K.'s CFD industry. This survey was conducted by Investment Trends, a specialist financial services market research organization. » Trend Toward Mobility Drives Social CRM and Mobile Care Apps In the past few years, we have seen a change in the way that people are accessing Internet content. The use of smartphones and other portable devices has driven the need for companies to create savvy apps to address the mobile nature of today's consumers. This also has filtered through to customer service. » Five9's Virtual Contact Center Saves the Day in NJ During Hurricane Sandy Advantages of cloud-based contact center highlighted by Five9's performance during Hurricane Sandy. Top Stories » Eishtec Expands Its Operations Creating 250 New Call Center Jobs » Frost & Sullivan's Latest Report Provides Insights to EMEA Contact Center Systems Market » Bright Names Shop Direct One of the Top Call Centers in Europe » The Role of Customer Choice in Contact Center Transformation Featured Channels » Call Recording » Cloud CRM » Social CRM & Mobile Care Featured Resources » Top 10 Considerations when Evaluating Enterprise Fax-Over-IP » How To Support Your Customers with Twitter » Bringing habits to work: The road to successful business video communication Advertise With Us General advertising Info: Click here    Become a CUSTOMER columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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