The Role of Customer Choice in Contact Center Transformation - What's Hot in CRM

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Popular Articles of the Week The Role of Customer Choice in Contact Center Transformation Improving Customer Service in the Inbound Call Center Taking Action to Drive Better Customer Experiences: To Fare Well in 2013, You have do More than Just Listen MediaFunnel Enhances Customer Service to Deliver Brand Experience to Customers The Customer is King, Don't Forget it, Says RecordFee.com MyFeePlan.com Increases Customer Service with New 24/7 Chat Access Arshiya International Selects CRMnext, Acidaes Solutions' Flagship Product MDLsolutions Integrates with Pimsware CRM Hosted Call Center Provider 3CLogic Integrated Software with SugarCRM Workforce Optimization Redefined with Microsoft Dynamics CRM for Aspect Unified IP Lane Uses Online Solution from Joseph Merritt Company, Improves Customer Service at Lower Operating Costs MyInfoBill.com Reaches out to Customers with New Live Chat Feature Increasingly Diverse Customer Demands Expected to Shape the Face of Managed Services in 2013 Gilat Expands Military Customer Portfolio Centerity Provides Complete Clarity for SMB and Enterprise Customers Stratus Contact Solutions Deliver Call Center Support to Lifeline Program Customers Crittercism and Helpshift Join Forces to Increase Mobile Customer Retention GFT Markets Voted Best Customer Service in U.K. CFD Industry Telemarketing Software Helps Drive Customer Loyalty Indosoft's ACD Software Integrates with Responda Customer Interaction System This Week's Top Downloads An Inside Look Into How Groupon Does Support How To Support Your Customers with Twitter Guide to Multi-Channel Customer Support Advertise With Us General advertising Info: Click here    Become a TMCnet columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of communications technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact Erik Linask at elinask@tmcnet.com for details. FEATURED COMMUNITIES   Cloud CRM Social CRM & Mobile Care KANA Customer Service Software FEATURED EVENTS FEATURED MAGAZINES SPONSORED BY

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