| Putting the customer at the forefront of your priorities is critical to success in today’s fast-paced and demanding business world. As such, companies have focused more attention on innovative customer experience management (CEM) models, especially those that combine new technology with the ability to measure consumer interaction and receive feedback. In the featured article of this e-zine, examine how companies such as Coca-Cola, General Electric, and Virgin Airlines are using technology to glean information from their customers and leverage it to connect, interact, and provide better experiences. Also included are insights into the 4 principles to improve CEM, including:
|
| Click here to view this now: |
| This resource is brought to you by our sponsors |
| |
| ABOUT THIS EMAIL |
| |
| This email is published by the TechTarget Business Applications and Architecture Media Group. Copyright 2012 TechTarget, Inc. All rights reserved. Designated trademarks and brands are the property of their respective owners. To unsubscribe from all TechTarget Business Applications and Architecture Media Group, Go to unsubscribe. TechTarget Business Applications and Architecture Media Group, 275 Grove Street, Newton, MA 02466 Contact: webmaster@techtarget.com When you access content from this newsletter, your information may be shared with the sponsors of that content as described in our Privacy Policy. |
No comments:
Post a Comment
Keep a civil tongue.