H.R. Owen Goes Full Gear with Advanced Cloud Call Center - CUSTOMER

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CUSTOMER : 1/21/2013 eNewsletter   Latest Featured Articles » H.R. Owen Goes Full Gear with Advanced Cloud Call Center Specialty, high-end automobile dealership, H.R. Owen, has reportedly begun a process of revolutionizing its customer experience by utilizing NewVoiceMedia's ContactWorld for Salesforce true cloud contact center in addition to its customer experience architecture. » The Role of Your Contact Center Agent is More than Meets the Eye Catch 22 was never such an appropriate expression than to describe the predicament of the agent at a contact center. The agent usually bears the brunt of the customer's fury and is perceived as the voice of the enterprise by the customer. Sponsored By: 28th Annual Top 50 Teleservices Agencies Ranking from The 28th Annual Top 50 Teleservices Agencies Ranking from TMC's CUSTOMER Magazine is accepting entries. This is the industry's most honest and reliable ranking of outsourced customer care. CUSTOMER's Top 50 Teleservices Agencies Rankings will be announced in the April 2013 issue. Now it is easier than ever to apply with our online entry form. Click here to apply now! » LabTech Integrates with Intel vPro to Cut Costs and Enhance Customer Service Remote monitoring and management platform LabTech Software has partnered with Intel vPro technology to enhance its remote system management and recovery services. » CoreSite Enables Customers to Connect Directly with Cloud Service Providers through the Open Cloud Exchange Cloud services have pretty much started to determine how enterprises are run and how companies deliver services to customers. Since customer growth and long-term competitive advantage are core in any business, the choice of a data center and cloud service management services is equally crucial. Cloud service availability has also become important when making a decision on what cloud service providers to bet your money on. It is with these thoughts in mind that CoreSite Realty Corporation (COR) announced its CoreSite Open Cloud Exchange. Top Stories » AWS Direct Connect Accessible by Telx Clients Nationwide » Digital DataVoice Partners with VHT, Offers Multichannel Callback Solutions » Voxeo's Flagship VoiceObjects Customer Experience Platform Renamed Voxeo CXP » ManageEngine Password Manager Pro Adds More Customers in 2012 Featured Channels » UC GOC - Unified Communications » VoIP Call Recording » Cloud Communications Featured Resources » Cloudy with a Chance of Insight: An ISV's Guide to Customer Usage Data Collection and Analysis in the Cloud » Boost Your Customer's Experience » How To Support Your Customers with Twitter Advertise With Us General advertising Info: Click here    Become a CUSTOMER columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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