By Erin Harrison, Executive Editor, Cloud Computing
In today's economic climate, organizations all over the world are looking to reduce costs, while also improving data security, control and productivity. It's a tall order, but very possible.
By Paula Bernier, Executive Editor, TMC
SDN has become a hot topic of late. To help ITEXPO Miami attendees get a better handle on what it's all about and how they can benefit from it, TMC this month will include a preconference on SDN. The SDN Preconference will take place Tuesday, Jan. 29 from noon to 4 p.m. in room B210 of the Miami Beach Convention Center.
By Jamie Epstein, TMCnet Web Editor
Two elements invaluable to a business looking to remain competitive as well as profitable are technology and customer satisfaction. With next generation technology in place, processes are made easier, projects are completed much more quickly, and costs are reduced. This in turn enables clients to rest assured that they have teamed with the ideal partner, helping to bring the customer experience to an unparalleled level.
By Allison Boccamazzo, TMCnet Web Editor
The contact center industry was pinned for much growth last year, with even more growth ahead in 2013 if all goes well. Much advancement was made, such as the U.S. Call Center and Consumer Protection act, which was introduced last year to help counter the effects of call center outsourcing, and thus, job loss. For 2013, telecom executives are predicting many things to contribute to the growth of the contact center this year, including big data, IT and video customer service; however, it seems that two of these factors are expected to most heavily impact the contact center this year.
By Steve Anderson, Contributing TMCnet Writer
Voice over Internet Protocol service on a mobile device, better known as "mobile VoIP," has gained a lot of ground recently as the development is destabilizing a lot of industries and even making some mobile phone companies nervous.
By Rory Lidstone, TMCnet Contributing Writer
Provider of advanced network communications and managed services, Windstream today launched Endpoint Security Protection by McAfee, which is intended to eliminate the need for multiple security products. In other words, Endpoint Security Protection offers small businesses a single solution that detects and blocks viruses, spyware, spam, phishing attempts and hacker attacks.
By Steve Anderson, Contributing TMCnet Writer
REVE Systems' iTel Switch Plus runs on a proprietary system that allows them to bring out a substantial array of new features. It can be run in single server environments, as well as in distributed architecture. It's both sufficiently scalable and durable to be run in smaller venues and large ones alike, and can work not only for calling card and call shop applications, but also IP devices, PC softphones, and even mobile VoIP systems.
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