Supplement: How the Service Cloud is Changing the Game in Customer Service

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How the Service Cloud is changing the game in customer service. When customer complaints and company responses are publicly visible in social media, every service interaction can influence the overall perception of your brand. That can be problematic, but it's also a chance to tell the world that you care about your customers. From the contact center to self-service communities, social media and beyond, Service Cloud is changing the game in customer service. Social media moves fast. Download "Salesforce Service Cloud Helps Businesses Transform the Customer Experience" to learn how to keep up. » Download Here Paula Bernier Executive Editor Customer Magazine

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