WEBINAR: 2013: Key Contact Center Trends and Priorities for the Upcoming Year - How you can be ready.

INDUSTRY WEB EVENT 2013: Key Contact Center Trends and Priorities for the Upcoming Year - How you can be ready. A Premium Web Event Tuesday, January 29th, 2013 11:30 AM EST, 16:30 GMT Register Now! Contact center technology, as well as the dynamics of delivering a great customer experience, is changing at a rapid pace. The accelerated adoption of cloud-based solutions, the incorporation of social media into the multi-channel mix, the impact of smart phones and mobile tablets, the need to accurately capture the voice of the customer, new methods of measuring agent effectiveness.what changes are taking place in 2013 and how can you be ready? Join us for this live web event where our guest Forrester Research, Inc. principal analyst, Art Schoeller and Interactive Intelligence senior vice president, Joe Staples will discuss these topics and help you be ready to take the best advantage of the upcoming year and the contribution your contact center can make to the success of your business. Following the web presentation, there will be an extensive Q&A, where Schoeller and Staples will be joined by industry veterans, Sheila McGee-Smith, Founder of McGee-Smith Analytics and Don Van Doren, Founder & President of Vanguard Communications, as the panel responds to audience questions. Attendees of this Interactive Intelligence web event will receive four vendor comparison reports published by Gartner, Frost & Sullivan, Nemertes Research, and CRM. Register Now!   NOTICE: This email was distributed by: Technology Marketing Corporation, 800 Connecticut Avenue, Norwalk, CT 06854 As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please Click Here to adjust your preferences.