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2013/03/14

| 03.14.13 | Sprint raises ante with LTE offer to small businesses

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March 14, 2013
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Today's Top Stories
1. Sprint raises ante with latest LTE offer to small businesses
2. CCA members get their own LTE data roaming hub
3. CableLabs inks license deal for Wi-Fi hotspot locator
4. Google coughing up $7 million over Street View privacy violations
5. Compass-EOS' optical core router lights a path to SDNs

Editor's Corner: CTIA's grab at BAS frequencies raises public-safety questions

Also Noted: FierceSurveys
Spotlight On... Verizon Wireless making a push for global LTE roaming
Alcatel-Lucent demonstrates voice-over-IMS interoperability to FirstNet board; AT&T outshines Verizon in 4G LTE speed tests and much more...

On the Hot Seat: Ericsson's Wibergh on solving network congestion and the promise of LTE broadcast

Analyzing the world's 12 biggest handset makers in Q4 2012
ABIABI Research's Michael Morgan analyzes the world's 12 largest branded cell phone makers in the fourth quarter of 2012, providing sales data as well as insight into their strategy and competitive position in the mobile market. Though most research firms only list the market's top five handset makers, ABI lists a full top 12 (and the firm is providing shipment numbers for all of the vendors listed). Further, Morgan agreed to look back over the full-year 2012 to evaluate the momentous changes that affected the cell phone industry, showing exactly which firms managed to rise above the noise during last year--and which did not. Special Report


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This week's sponsor is Qualcomm.

Webinar: Wi-Fi Evolution and its role in the future of wireless
Wednesday, April 3rd, 1pm ET /10am PT

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Editor's Corner

CTIA's grab at BAS frequencies raises public-safety questions

By Tammy Parker Comment | Forward | Twitter | Facebook | LinkedIn

The National Association of Broadcasters is playing the public-safety card in its response to a letter sent to the FCC by wireless trade group CTIA, which wants the commission to consider reclaiming some broadcast auxiliary services (BAS) spectrum for commercial mobile broadband use. The NAB's reaction brings up some interesting issues regarding the role of television news in public safety.

CTIA has identified the upper edge of the Broadcast Auxiliary Service (BAS) spectrum located at 2095-2110 MHz as offering up the most likely frequencies that could be reallocated in order to provide 15 MHz of contiguous spectrum. CTIA would like to see those frequencies paired with the 1695-1710 MHz spectrum that the National Telecommunications and Information Administration has proposed to reallocate from federal to commercial use. CTIA reminded the FCC that it has only until February 2015 to find, allocate and license an additional 15 MHz of spectrum for mobile broadband as required by the 2012 Spectrum Act.

However, the NAB contends CTIA's proposal poses a threat to public safety. "Every day, local TV stations use broadcast auxiliary spectrum (BAS) to provide breaking coverage of devastating storms, tornadoes, hurricanes and wildfires. If Superstorm Sandy demonstrated anything, it is that broadcast television serves as a lifeline in times of emergency, where cell phone/wireless architecture has failed," NAB spokesman Dennis Wharton told Broadcasting & Cable.

He recalled that just a few years ago broadcasters returned 108 MHz and one-third of their BAS spectrum for wireless broadband purposes.

This new debate between NAB and CTIA is particularly interesting because it cropped up on March 13, the eve of the House Energy and Commerce Subcommittee on Communications and Technology's hearing regarding FirstNet, the entity charged with building the LTE-based National Public Safety Broadband Network for first responders.

A lot of air inside the Beltway will be heated up during that meeting (I'm writing this column the night before), but I suspect little about FirstNet's future will actually be determined because little ever is at these get-togethers. Among the many things likely left undecided will be the actual definition of a first responder vs. a secondary responder.

That latter category is generally acknowledged to include utilities and transportation. However, some have argued that TV newsgathering entities should also be considered secondary responders, which might also require access to the NPSBN in the event of an emergency.

This raises a critical question regarding the role that broadcast news has in protecting the general public. During a disaster, are people more likely to turn to the Internet via smartphones, tablets and laptops or to their radios and TV sets? Do the newsgathering and news dissemination services provided by broadcasters perhaps result in as many lives saved as services provided by actual first responders?

Pushing aside the gut-busting TV anchor and reporter FAIL videos that pop up on Google's (NASDAQ:GOOG) YouTube, there really is no denying the role broadcast news can play in public safety and security. Further, a lot of TV news reports also land directly on the Internet these days, so it's not exactly a broadcast vs. broadband situation.

As an outsider looking in, I can only hope that CTIA, NAB and FirstNet are considering all of these issues. I'm haven't chosen sides in these particular debates. But given that the FCC's rush to free up spectrum has already resulted in a number of what some could consider Machiavellian twists, I would hate to see any unintended consequences negatively impact the public's safety.--Tammy

P.S. What do you think? Is BAS spectrum a good candidate for reallocation? Vote in the poll on our home page.

Read more about: NAB, ctia
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Today's Top News

1. Sprint raises ante with latest LTE offer to small businesses

By Tammy Parker Comment | Forward | Twitter | Facebook | LinkedIn

Sprint Nextel (NYSE:S) is continuing its push to attract small business customers to its modernized networks, with its latest promotion promising deals on devices as well as credit for every wireless line switched from a competitor.

Sprint announced it will offer small businesses up to $150 off the price of any Sprint smartphone plus an LTE mobile broadband device. Specifically, small business customers will get up to $100 off any smartphone, including all top-of-the-line Apple (NASDAQ:AAPL) iPhones and Samsung devices in Sprint's product portfolio, and up to $50 off Sprint's LTE Tri Mode USB or Sierra 4G LTE Tri-fi hotspot. The USB and hotspot devices can each connect to Sprint's LTE, WiMax and 3G networks.

Through the end of May the operator will also add a credit of up to $100 on eligible customers' invoices for every wireless line that a small business switches to Sprint. The offering directly competes with a T-Mobile USA current promotion that entices enterprise subscribers with up to $200 in credits per line to switch their service over to T-Mobile, part of a wider company effort to strengthen T-Mobile's foothold in the B2B market.

"The big discounts on all smartphones and select LTE mobile broadband devices are part of a Sprint initiative to attract and keep a larger share of the small-business market with better offers and customized service," said the operator. Sprint also noted that its retail stores now feature Sprint Consult Centers, where small businesses can put together a package of products and services and get expert advice customized to their needs.

The new offerings for small businesses arrived on the heels of an earlier Sprint announcement that it will offer shared-data plans to small business users through June 13. The plans cover smartphones, tablets and other data gadgets and were announced just weeks after Verizon Wireless (NYSE:VZ) and T-Mobile USA announced shared-data plans for business customers. AT&T's Mobile Share plans have been available to business customers since they first launched last year, with businesses and consumers getting the same pricing.

In addition, Sprint recently disclosed that it is collaborating with Manage Mobility on a comprehensive cloud-based mLearning technology solution for schools. The firms' Wireless Campus Manager is included in Sprint's new Mobile Learning 3G/4G data plans for laptops and tablets used within and outside of schools.

The offering is designed to help schools offering kindergarten through grade 12 to better manage wireless costs; procure, image, track and support mobile devices; support the management of acceptable use policies; and more.

Sprint's revamped focus on business users and its new offering to schools reflect its ongoing efforts to turn around operations. During 2012's fourth quarter, the operator posted a net loss of 337,000 subscribers. The operator added subscribers to both its CDMA and LTE networks but overall results were weighed down by Nextel iDEN subscriber losses that numbered 1.02 million customers. Those customers were primarily business users.

Sprint expects to shutter the aging iDEN network by mid 2013 as part of its Network Vision modernization project, through which it is improving its CDMA network and rolling out LTE.

Meanwhile, rival operator AT&T this week released results from its annual poll of 1,000 small businesses nationwide in which it found that 98 percent of them use some form of wireless technologies in their operations. Over the past year, 4G smartphone use by small business employees leaped by 70 percent, and 56 percent of those employees are now using 4G smartphones for business. AT&T traditionally includes HSPA as well as LTE in its definition of "4G."

The operator said 85 percent of small businesses polled said they use smartphones for their operations, more than double the usage five years ago.

In addition, nearly 70 percent of small businesses surveyed indicated they use tablet computers. Larger businesses were most likely to employ tablets, with 90 percent of businesses having 51-99 employees using the devices.

Among small businesses using mobile apps, GPS navigation and mapping are by far the most popular, with 74 percent of business owners using them, followed by location-based services; document management, social media marketing and mobile payments in the field.

AT&T also this week unveiled pdvConnect, a set of cloud-based mobile apps for use on most AT&T mobile devices, which lets users document events in near real-time by speaking, taking photos and sharing location information at the point of service. In an example described by AT&T, a field technician using pdvConnect's field documentation feature could change orders, requests parts or update his status to the office by simply speaking and taking photos of the completed work with a time and location stamp.

For more:
- see this Sprint release
- see this AT&T release and this release

Related articles:
Sprint, in response to Verizon and T-Mobile, launches shared data for business customers
T-Mobile pushing B2B shared-data plans
Sprint loses 337,000 net subs, lowers LTE coverage goal to 200M by year-end
T-Mobile offers businesses up to $200 in credit to switch over
Verizon brings shared data to business accounts

Read more about: LTE, AT&T
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This week's sponsors are Comcast Media Center, Elemental Technologies, and Irdeto.

Don't Miss an Exclusive Executive Breakfast at the 2013 NAB Show!

Executives from ONE World Sports, MobiTV, Inc., Comcast Media Center, and more explore the impact that the battle for multiscreen viewers is having on content owners, broadcasters, cable operators, and over-the-top video players. Join FierceCable Editor Steve Donohue for this exclusive breakfast event at the NAB Show, April 9th, in Las Vegas. Sponsored by Comcast Media Center, Elemental Technologies, and Irdeto. REGISTER TODAY!



2. CCA members get their own LTE data roaming hub

By Tammy Parker Comment | Forward | Twitter | Facebook | LinkedIn

Members of the Competitive Carriers Association (CCA) will gain access to one-of-a-kind LTE data roaming hub developed by Transaction Network Services (TNS).

TNS said the Data Services Hub is the only roaming hub of its kind in the industry, providing participating operators with the opportunity to connect LTE roaming, Wi-Fi access and interoperability with requisite 3G roaming fallback.

The hub was created in response to a formal request for proposal (RFP) issued by CAA, which sought out organizations interested in hosting the service. The steering committee of CCA's Business Innovation Group ultimately selected TNS to provide the hub.

The hub should help competitive carriers work more easily together to expand their national footprints and will also provide a single point of interconnection for international operators looking to negotiate and implement roaming agreements with CCA members for LTE and other data services.

"For competitive carriers to continue to compete and survive in the marketplace, they must have real roaming solutions, and I am pleased that TNS will provide a platform to achieve this important goal," said Steven Berry, CCA president and CEO.

Surendra Saboo, CEO of TNS' telecom services division, said enabling LTE roaming and next-generation data services is crucial to helping operators realize high margin roaming revenues, grow ARPU and prevent the churn of high-value subscribers.

In September 2012, the Rural Cellular Association rebranded as the Competitive Carriers Association to better reflect its membership and role in the industry as it began adding larger carriers to its roster. Members now include Clearwire (NASDAQ:CLWR), T-Mobile USA and Sprint Nextel (NYSE:S).

For more:
- see this TNS press release

Related articles:
CTIA, CCA forge partnership for 2014 shows
Court deals blow to Verizon, upholds FCC's data roaming rules
Boingo's CEO explains how CCA's Wi-Fi offloading is different from what AT&T, Verizon offer
Boingo wholesales Wi-Fi offloading to CCA wireless carriers
RCA becomes the Competitive Carriers Association

Read more about: Wi-Fi, 3G
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3. CableLabs inks license deal for Wi-Fi hotspot locator

By Tammy Parker Comment | Forward | Twitter | Facebook | LinkedIn

CableLabs licensed its Wi-Fi hotspot locator application to software vendor mPortal, which, in turn, will market the product to cable operators.

CableLabs, a non-profit research and development facility based in Louisville, Colo., co-developed the Wi-Fi application software with Cablevision and member companies. The new software will be bundled into mPortal's existing Springboard Wi-Fi product suite for use with connected devices across mobile, tablet and connected TV platforms.

The software enables Wi-Fi detection to help customers find the best cable-affiliated Wi-Fi service near their current location; mapping of Wi-Fi locations with the ability to view details on the performance level and quality of the Wi-Fi access point; and Wi-Fi testing services to determine the quality of experience and available bandwidth of the customer's current Wi-Fi service.

Cablevision markets its Optimum-branded cable, Internet and voice offerings throughout the New York area. The company also owns and operates cable systems serving homes in four Western states.

"We have been working with CableLabs since 2011 to co-develop software that helps our customers obtain better connectivity when using Optimum WiFi. We believe this software will improve the cable Wi-Fi offering and we are pleased to share it with other CableLabs members," said Timothy Farrell, Cablevision's vice president of broadband product management.

"Through this co-innovated application technology we aim to improve the quality of experience subscribers have on Wi-Fi networks operated by cable operators," said Phil McKinney, president and CEO of CableLabs. "We worked with Cablevision as our co-development partner on this, and the team has now successfully transferred the project to vendors for further product commercialization."

CableVision is part of a Wi-Fi roaming network it formed last March along with MSOs Comcast, Cox Communications, Bright House Networks and Time Warner Cable. Time Warner Cable already uses a Wi-Fi optimization technology from Israel-based WeFi. The software aids cable operators in managing onloading of data traffic to their Wi-Fi services and helps their customers find and access the best wireless connection.

Some of mPortal's customers include Comcast, Cricket Communications, Cox Communications, Time Warner Cable and Verizon Wireless (NYSE:VZ).

For more:
- see this release and this release
- see this Multichannel News article
- see this CED article

Related articles:
Time Warner: We'll more than double our Wi-Fi hotspots
Time Warner Cable taps WeFi for additional Wi-Fi hotspots
FCC approves Verizon's $3.9B AWS purchase, T-Mobile spectrum swap
Cable companies agree to nationwide Wi-Fi roaming deal
WeFi locates funding from Time Warner

Read more about: CableLabs, mPortal
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4. Google coughing up $7 million over Street View privacy violations

By Tammy Parker Comment | Forward | Twitter | Facebook | LinkedIn

Google (NASDAQ:GOOG) agreed to pay a $7 million fine in a multistate settlement regarding its unauthorized collection of data from unsecured Wi-Fi networks nationwide through Google's Street View vehicles.

The fine settles a two-year probe by 38 states and the District of Columbia. Connecticut led the eight-state committee that actually investigated Google's data collection practices.

"While the $7 million is significant, the importance of this agreement goes beyond financial terms. Consumers have a reasonable expectation of privacy. This agreement recognizes those rights and ensures that Google will not use similar tactics in the future to collect personal information without permission from unsuspecting consumers," said Connecticut Attorney General George Jepsen.

Google also agreed to educate its employees about the privacy or confidentiality of user data; sponsor a nationwide public service campaign to educate consumers about securing their wireless networks and protecting personal information; and continue to secure, and eventually destroy, the data collected and stored by its Street View vehicles nationwide between 2008 and March 2010.

In October 2010, Google indicated it would not resurrect its Street View cars to collect information about the location of Wi-Fi networks.

The Internet giant has faced similar backlashes over its data collection methods in countries around the world.

Google's Street View vehicles roamed the roads collecting Wi-Fi network identification information as well as confidential data being transmitted over unsecured business and personal wireless networks as the cars drove by. "Google acknowledged the data may have included URLs of requested Web pages, partial or complete email communications, and any confidential or private information being transmitted to or from the network user at the time," said the Connecticut attorney general's office.

Google claimed the network identification information was collected for use in future geolocation services but said its executives were unaware that additional payload data also was being gathered. 

Google Maps with Street View offers 360-degree, panoramic, and street-level imagery. In October 2012, it was disclosed that Google had rolled out Street View technology to its maps application for the mobile Web, with the feature going live in most supported areas of the world.

For more:
- see this Connecticut attorney general's release
- see this Los Angeles Times article
- see this BGR article

Related articles:
Google Maps for iPhone upgrade brings faster local search, contacts integration
Google Street View goes live on mobile Web maps for iOS
Report: Google expanding Street View to mobile Web maps
Google moves to give Wi-Fi users way to opt out of location database
Google's Street View cars done for good
Judge orders Google to hand over private WiFi data

Read more about: Wi-Fi, privacy, Connecticut
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5. Compass-EOS' optical core router lights a path to SDNs

By Tammy Parker Comment | Forward | Twitter | Facebook | LinkedIn

Compass-EOS, a six-year-old company that just emerged from stealth mode, launched what it claims is the first core-grade router family to use a chip-to-chip direct silicon-to-photonics implementation that alters the way routers are built.

Compass-EOS r10004

Compass-EOS' initial offering is the r10004 modular router.

Compass-EOS' initial offering is the r10004 modular router, which include icPhotonics, the company's technology that integrates optical and electronic components onto a single microchip.

The traditional way of building routers involves the use of line cards, a multi-layer midplane and switching fabric that connect the line cards to each other. "About a third of the components of a system like that are dedicated just for the inter-line card connectivity," Asaf Somekh, vice president of marketing, told FierceBroadbandWireless.

Compass-EOS' technology uses lasers and photodiodes that allow silicon chips to transmit and receive data directly between neighboring silicon chips. Therefore, the company can do away with the switching fabric altogether, instead deploying icPhotonics on each line card along with passive optical mesh for lower costs, lower power consumption and a smaller footprint, said Somekh.

"That allows us to take routers into a completely new ball game in terms of how they are built, how they are connected to get more capacity and how they function," he said.

The company claims each r10004 can serve as a modular router building block for the deployment of scale-out routing, enabling software-defined networking (SDN) and network function virtualization (NFV).

"Our engineers knew that control of the router would have to be done externally, so we separate completely the data plane from the control plane. That allows for support of an architecture that uses SDN in the network," said Somekh.

"Traditional vendors are dragging their feet when it comes to using SDN in the core," he added.

Compass-EOS has a production-level solution that is already running live traffic at several service providers using its routers, said Somekh. None of those companies appears to be a wireless operator, though Somekh made a point of describing how important it is to reduce wireless network operating costs as data traffic skyrockets.

Compass-EOS described one customer as a "U.S.-based media and technology company that has deployed the r10004 for high-bandwidth connectivity between data centers of a global content delivery network (CDN)."

It is notable that cable provider Comcast is one of Compass-EOS' investors. Other strategic investors include T-Ventures and Cisco Systems, the latter also being a rival that Compass-EOS will compete against.

According to a recent report from Dell'Oro, Cisco and Juniper dominate the core service provider routing market, holding nearly 88 percent of the combined market share through the first quarters of 2012. Taking the third spot was Huawei with just under 10 percent.

Venture capital firms Pitango Venture Capital, Benchmark Capital, Northbridge Venture Partners and Crescent Point have also made investments in Compass-EOS. Compass-EOS, which has 150 employees, has so far raised $120 million. The company is based in Milpitas, Calif., and Netanya, Israel.

For more:
- see this Compass-EOS release
- see this Blouin News article
- see this Computerworld article
- see this Wall Street Journal article
- see this GigaOM article

Related articles:
Dell'Oro: Service provider router market growth to level off by 2017
SDN buzzes as small cell backhaul hushes - MWC 2013 Scorecard
SDN bringing virtualization to a network near you
Small cells, network optimization to overshadow 2013 infrastructure discussions
Ovum: SDN is the answer to make networks flexible, scalable and intelligent

Read more about: Compass-EOS, icPhotonics
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Also Noted

This week's sponsor is FierceSurveys.

Survey: Small Cell Solution Technology

This research survey will examine mobile network provider perception of small cell solution technology, application and implementation of small cell solutions, and vendor value. As a thank you for your time and input, the first 50 respondents will receive a $10 Amazon eCard. Complete the Survey Today!


SPOTLIGHT ON... Verizon Wireless making a push for global LTE roaming

Nicola PalmerSpectrum fragmentation has impacted roaming possibilities for LTE users, but Verizon Wireless CTO Nicola Palmer says the operator is nonetheless starting to lay the groundwork for international LTE roaming pacts. "Roaming agreements and relationships take time. That's why it is important for us to be out there and advocate that we are ready," she told our sister publication FierceWireless. She noted Verizon intends to make its 700 MHz C band spectrum and its 1.7/2.1 GHz AWS spectrum available for LTE roaming. "We would love for other carriers to adopt one of those bands so we can take in-bound roaming traffic. In terms of out-bound traffic, the other thing that is happening is the devices are maturing. The chipsets are maturing and the amount of bands you can put in a device are increasing. That will be important for global roaming." For more on Verizon's LTE roaming strategy, AWS deployment plans and VoLTE launch plans, check out this On the Hot Seat.

Quick news from around the Web.

> Alcatel-Lucent demonstrates voice-over-IMS interoperability to FirstNet board. Release

> Next-generation VoLTE devices offer significant battery life improvement. Release

> Mobile data revenue will eclipse voice in the U.S. this year. Article

> San Jose, Calif., officially launching Ruckus-built muni Wi-Fi network. Article

> Renesas considers selling mobile IC division. Article                         

> AT&T outshines Verizon in 4G LTE speed tests. Article

And finally… European lawmakers leave "green fairy" out of absinthe. Article


On the Hot Seat

Ericsson's Wibergh on solving network congestion and the promise of LTE broadcast

Comment | Forward | Twitter | Facebook | LinkedIn

Johan Wibergh

Johan Wibergh

Infrastructure vendor Ericsson (NASDAQ:ERIC) used the Mobile World Congress trade show in Barcelona, Spain, last month to tout some of the company's bold predictions, including its forecast that 90 percent of network traffic will be video. The company also said that by 2018 there will be 6.5 billion mobile broadband subscribers, up from 500 million at the end of 2012.

FierceBroadbandWireless Editor-in-Chief Sue Marek talked with Johan Wibergh, Ericsson's executive vice president and head of business unit networks about the company's traffic predictions and how wireless operators will be able to handle all that additional network congestion.

FierceBroadbandWireless: At Ericsson's press conference at Mobile World Congress, the company talked a lot about the growth in traffic on the networks. How are the networks going to handle this additional traffic?

Johan Wibergh: We basically know how to increase capacity one-thousand times going forward. That is by using a combination of existing technologies and occasional new spectrum. You can't solve all that if you don't get new spectrum. Then you can only solve some of the problem.

When it comes to the mobile network, we are pretty good about inventing new things. We have been in the technology business for more than 30 years.

FierceBroadbandWireless: Can you be more specific about the technologies that will help solve this problem? Do you mean small cells?

Wibergh: Yes. We talk about three things that will make it happen with heterogeneous networks. The first is to improve the existing macro network. There are lots of things we can do. Add more carriers, more software features. 

The second is to densify the network. Adding more cell sites gives you the best capacity. Cell splitting, where you have one base station that gets fully loaded, and then you split that... continued

Read the full Q&A on the Web

Read more about: Ericsson
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Webinars


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* General ad info: Click here.

> Wi-Fi Evolution and its role in the future of wireless - Wednesday, April 3rd, 1pm ET / 10am PT

Tune-in to this webinar to learn more about Wi-Fi evolution, its critical role in addressing the looming 1000x data challenge, enabling smart connected homes, and exciting new frontiers it is poised to explore. Register Today!



Events


* Post listing: Click here.
* General ad info: Click here.

> Don?t Miss an Exclusive Executive Breakfast at the 2013 NAB Show! - April 9, 2013 - Las Vegas, NV

Executives from NBCUniversal, ONE World Sports, MobiTV, Inc., Comcast Media Center, and more explore the impact that the battle for multiscreen viewers is having on content owners, broadcasters, cable operators, and over-the-top video players. Join FierceCable Editor Steve Donohue for this exclusive breakfast event at the NAB Show, April 9th, in Las Vegas. Sponsored by Comcast Media Center, Elemental Technologies, and Irdeto. REGISTER TODAY

 

> Competitive Carriers Global Expo - April 17-19 - New Orleans

CCA is the premier trade show and conference for the competitive mobile ecosystem and brings together decision-makers for networking, learning and sharing best practices. CCA is the nation's leading association for competitive wireless providers. To register www.ccaevents.org.

> Fierce Innovation Awards 2012 Live Announcement of this Year's Winners - Now Available On-Demand

Please join Jason Nelson, Publisher of FierceWireless, FierceTelecom, and FierceCable as we announce the winners of the Fierce Innovation Awards 2012. Click here to RSVP today.



Marketplace


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> Research: M-commerce in the UK 2012 | Verdict Channel Reports

M-commerce has expanded rapidly in 2011 and 2012, as both retailers and consumers continue to adapt to the potential of mobile devices. Not only are more people making purchases, but also more apps and mobile optimised websites have furthered the possible uses of mobile devices for shoppers. Download Now.

> Research: Software: Global Industry Guide

Software: Global Industry Guide is an essential resource for top-level data and analysis covering the Software industry. It includes detailed data on market size and segmentation, textual analysis of the key trends and competitive landscape, and profiles of the leading companies. This incisive report provides expert analysis on a global, regional and country basis. Download Now.

> Research: Enterprise Applications Market Forecast in the US to 2014

Enterprise Applications Market Forecast in the US to 2014 is a comprehensive resource for the market split by technology (ERP, product lifecycle management, customer relationship management [CRM], human resources [HR] and payroll, financial, supply chain management [SCM], and commerce applications). This Databook also provides data split by nine industry verticals. Download Now.

> eBook: Knowledge Management: 5 Steps to Getting it Right the First Time

This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative. Download today!

> eBook: Minimizing the OTT Threat

This eBook will provide an in-depth look at the threat from OTT providers, and examine how operators are making progress in delivering content to their customers. Click here to download today.

> Whitepaper: Converging Telecom & IT in the LTE RAN

Discover how by deploying IT technology in the RAN and locating memory, compute, application logic and content closer to the user, operators are able to redesign service platforms to meet and stimulate demand for richer, more sophisticated services. Download Now!

> eBook: The Roadmap to LTE Advanced

This eBook from FierceWireless will look at the various aspects of the LTE-Advanced standard as well as how operators are likely to deploy the technology. Download for free today.

> eBook: Cable's Next TV Everywhere Obstacle: 'Download to Go'

FierceCable discusses the latest technologies TV networks and content owners use to drive increased ratings and revenue from various video devices. Download for free today.

> Whitepaper: Monetizing Networks in the Cloud Era

Enterprises are increasingly adopting cloud services for an enhanced IT experience while maintaining or reducing costs. This paper explains how providers can address these challenges and opportunities to more efficiently monetize their network and human assets. Download Today.

> eBook: Smarter Service: The Contract Center of the Future

This eBook explores the challenges facing traditional contact centers and the benefits of deploying the contact center of the future. You'll find links to further resources on the final page. Download today.



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