| This week's sponsor is Qualcomm. |  | Webinar: Wi-Fi Evolution and its role in the future of wireless
Wednesday, April 3rd, 1pm ET /10am PT Tune-in to this webinar to learn more about Wi-Fi evolution, its critical role in addressing the looming 1000x data challenge, enabling smart connected homes, and exciting new frontiers it is poised to explore. Register Today! |
Today's Top Stories
1. Apple acquires indoor mapping startup WifiSLAM
2. Barnes & Noble, Fortumo team for in-app purchases on Nook
3. Yahoo continues acquisition spree, scoops up mobile news app Summly
4. Report: FAA may loosen restrictions on passenger access to iPads, Kindles
5. Shazam poaches BBC exec Danker to spearhead product expansion Editor's Corner: Where do chart-climbing apps come from? Also Noted: Comcast Media Center, Elemental Technologies and Irdeto
Spotlight On... Facebook extends free Messenger voice calling to U.K.
Amazon Web Services poised for mobile push; DoCoMo to offer Chinese mobile gaming service and much more... Grading U.S. carriers' Q4 2012 performances
With the fourth-quarter 2012 reporting season wrapping up, it is time to parse the information and examine which carriers stumbled and which ones grew their businesses during the three-month period. Research firm Strategy Analytics has supplied a number of charts displaying key performance indicators (KPIs) for the top U.S. wireless operators from 2012's final quarter. Major metrics provided for each carrier include subscriber figures (retail and wholesale), churn, ARPU and revenue. Special Report
| This week's sponsor is Kaltura. |  | Webinar: CorporateTube - The Next Step for Enterprise Success
Thursday, April 18th, 2pm ET/ 11am PT
Learn from an elaborate case study and see how leading companies implemented this cutting edge solution to reap the benefits of video in the enterprise. Experts from Oracle, Akamai, and Kaltura will explain the many possibilities of deploying a CorporateTube for your organization. Register Today! |
| 
Where do chart-climbing apps come from?
App discovery is a known problem for all developers. Users typically rely on the top-selling app lists in their app store of choice as a guide for what to purchase. That, in turn, fuels sales of the same, already popular apps, making it that much harder for new apps (and developers) to break into these top app lists. And while there are curated app lists and some app search engines, the majority of new buys aren't coming from there. So where do these new apps that break onto these top lists come from? There's a trend I've noticed of late and it starts with AppGratis, an app that profiles one or more free or heavily discounted apps per day. Take March 18, for example. AppGratis spotlighted photography app lo-mob, which was reduced from $1.99 to free, and on that same day lo-mob climbed to the third spot on the App Store's Top Free apps list. A similar thing happened on March 19: AppGratis' free app of the day, Scout, reached the No. 2 spot on the Top Free apps list. This isn't unusual for AppGratis, which said that it regularly drives 500,000 to 1 million downloads for apps it works with. Last month, for example, the company worked to promote iOS game EDGE Extended and pushed 1,074,000 downloads in under a day. AppGratis' founder Simon Dawlat said AppGratis currently has 12 million users. Services such as AppGratis (and its competitors like Appoday, AppRewards, Appsfire and FreeMyApps) use an interesting model. A premium app maker either heavily discounts the price of its app or, more often, makes it free for a short period of time. AppGratis features a write-up of the app and a link to download it, and its users are sent a push notification about the new app of the day. The app developer gets a bump to its userbase and usually pays the discovery service a cost per install (COI). The amount comes out of the developer's pocket, since that developer won't be making money selling their app through this promotion. "We have distribution deals in place with a lot of app makers, and we help these companies grow their user-base and their revenue. AppGratis has been profitable since day one, back in 2009, so it's safe to say that monetization is working out well," said Dawlat. Monetization for the developers that sell these apps can vary. The key is to sustain the momentum gained from going free for a day. Appsfire CEO Ouriel Ohayon told MobyAffiliates that the worst thing for a developer is having a day or two of strong downloads, then having them drop off after the promotion ends. That's why some... continued Read the full column on the Web Read more about: mobile apps
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| Sponsor: Ooyala, Verimatrix, Irdeto and IneoQuest FierceLive! Webinars > Wi-Fi Evolution and its role in the future of wireless - Wednesday, April 3rd, 1pm ET / 10am PT
> CorporateTube - The Next Step for Enterprise Success- Thursday, April 18th, 2pm ET/ 11am PT
Events > Don't Miss an Exclusive Executive Breakfast at the 2013 NAB Show! - April 9, 2013 | Las Vegas, NV - Sponsored by: Comcast Media Center, Elemental Technologies, and Irdeto
> Mobile Payments Conference - April 10-11, 2013 - New York, NY
> Competitive Carriers Global Expo - April 17-19 - New Orleans
> BlackBerry Jam for Developers - May 14-16 - Orlando, Florida
> Andrew Seybold Wireless University at CTIA 2013 - May 20, 2013 - Las Vegas, Nevada
> AnDevCon - May 28-31 - Boston, MA
> Mobile Commerce World 2013 - June 24-26 - San Francisco, CA - Palace Hotel
> Fierce Innovation Awards 2012 Live Announcement of this Year's Winners - Now Available On-Demand
Marketplace > Research: M-commerce in the UK 2012 | Verdict Channel Reports
> Research: Software: Global Industry Guide
> Research: Enterprise Applications Market Forecast in the US to 2014
> eBook: Knowledge Management: 5 Steps to Getting it Right the First Time
> Whitepaper: Forrester: Defining the Next-Generation Workspace
> eBook: The Roadmap to LTE Advanced
> eBook: Cable's Next TV Everywhere Obstacle: 'Download to Go'
> Whitepaper: Monetizing Networks in the Cloud Era
> eBook: Smarter Service: The Contract Center of the Future
> eBook: How to Get a Return on Knowledge in a Big Data World
> Whitepaper: VoLTE: Why, When and How?
> Research: How to Unlock Knowledge from Big, Unstructured Data to Improve Customer Service
> eBook: The Promise of VoLTE
Jobs > Need a job? Need to hire? Visit FierceWirelessJobs
* Post a classified ad: Click here.
* General ad info: Click here | Today's Top News 1. Apple acquires indoor mapping startup WifiSLAM
Apple (NASDAQ:AAPL) has purchased indoor GPS services firm WifiSLAM, a move that likely signals an expansion of its Apple Maps platform. The Wall Street Journal first reported the WifiSLAM acquisition, with sources stating Apple paid around $20 million. An Apple spokesperson confirmed the deal, telling Reuters the company "buys smaller technology companies from time to time, and we generally do not discuss our purpose or plans." WifiSLAM technology pinpoints a consumer's location within 2.5 meters, using only ambient Wi-Fi signals that are already present in buildings. Its mobile applications span from step-by-step indoor navigation to product-level retail customer engagement to proximity-based social networking. Apple likely will leverage WifiSLAM's software to boost Apple Maps, launched last year in association with its iOS 6 operating system update as a replacement for preloaded Google (NASDAQ:GOOG) Maps services. Consumers have been harshly critical of Apple Maps, identifying dozens of inaccuracies, and the outcry even prompted a public apology from Apple CEO Tim Cook, who later said the company is "putting all of our energy into making [Maps] right." Recent improvements include enhanced location information for Apple Stores, businesses, movie theaters, restaurants, airports and transit stops. Google Maps for mobile added indoor mapping tools in late 2011, supplying contextual data helping users determine where they are within a building, which floor they're on and where they might wish to go next. Google Maps now includes indoor maps for more than 10,000 locations in the U.S., U.K., Canada, Japan and Switzerland, including airports, shopping malls, museums and casinos. Last summer, 22 companies including Nokia (NYSE:NOK), Qualcomm (NASDAQ:QCOM), Samsung Electronics and Sony Mobile joined forces to create the In-Location Alliance, an effort to improve and expand indoor positioning and related mobile services. The group focuses on both consumer and enterprise services including real-time navigation inside buildings, directions to personalized products and promotions inside retail stores and malls, asset/employee location, customer identification and security solutions. Primary solutions will leverage Bluetooth 4.0 and Wi-Fi standards. Neither Apple nor Google has signed on with the In-Location Alliance, which is slated to roll out handset-based consumer applications later this year. For more:
- read this Wall Street Journal article
- read this Reuters article
- see this FierceBroadbandWireless article Related articles:
Apple makes Maps improvements, but consumer complaints persist
Apple CEO Cook: 'We're putting all our energy' into Maps improvements
Apple CEO Cook apologizes for Maps, suggests alternatives Bing, Waze
Apple promises to improve iOS mapping service as consumer fury mounts
Google Maps for Android adds museum guide features
Nokia, Qualcomm, Samsung spearhead indoor navigation alliance Read more about: Apple Maps, WifiSLAM
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2. Barnes & Noble, Fortumo team for in-app purchases on Nook
Barnes & Noble is partnering with mobile payment services firm Fortumo to offer in-app purchase capabilities across Android applications optimized for the bookseller's Nook tablets and e-readers. Barnes & Noble's Nook developer partners can begin offering premium in-app goods like virtual currencies, extra levels and power-ups beginning during the first half of April. IAP capabilities will be offered on devices including the 7-inch Nook HD, 9-inch Nook HD+ and Nook Color e-reader. "Watch your email for critical updates regarding the availability of the Fortumo In-App Purchase SDK," Barnes & Noble states. "Once we notify you that the Fortumo SDK for Nook is ready, you will need to download and recompile your apps… We will notify you when we are ready for you to re-submit your apps to Nook Developer using our existing submission process." Fortumo's one-click checkout process requires consumers to enter their credit card information only the first time they make an in-app purchase. In addition to its SDK and related software tools, Fortumo will offer a dashboard where developers can track their monetization progress. Barnes & Noble has not yet clarified how it will share revenues and process payments derived from Nook in-app purchases and did not respond to a request for details prior to press time. The company currently offers developers the standard 30 percent cut of revenues from premium Nook app downloads. Barnes & Noble will roll out Nook in-app purchases one year after rival Amazon (NASDAQ:AMZN) introduced the same functionality for its Appstore for Android. Apple's (NASDAQ:AAPL) App Store and Google (NASDAQ:GOOG) Play have each offered IAP capabilities for several years. Barnes & Noble will look to the Fortumo partnership to boost developer and consumer interest in the Nook platform: The company's Nook Media unit, which includes hardware as well as e-books and digital media, slumped 25.9 percent year-over-year during the 2012 holiday season to $316 million, but it noted that content sales increased 6.8 percent compared to year-ago totals. Barnes & Noble has said it remains committed to the Nook Media business despite its recent struggles, dismissing a recent New York Times report indicating the bookseller plans to move away from engineering and building Nook e-readers and tablets in favor of licensing its digital content to other device manufacturers. For more:
- read this release
- read this Nook Developer post Related articles:
Barnes & Noble boosts Nook Video with Paramount, MGM content deals
Barnes & Noble launches multi-platform Nook Video service
Barnes & Noble's Nook sales plunge 26 percent despite digital media gains
Report: Barnes & Noble scaling back Nook efforts, shifting to content licensing
Barnes & Noble warns on Nook sales declines
Barnes & Noble revamps Nook Store discovery for new HD tablets Read more about: M-Commerce
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3. Yahoo continues acquisition spree, scoops up mobile news app Summly
Yahoo has acquired Summly, a London-based mobile software startup promising consumers more efficient access to online news content. Financial terms of the deal were not disclosed. The free Summly app, launched for Apple's (NASDAQ:AAPL) iOS late last year, leveraged an algorithm built with Natural Language Processing and Artificial Intelligence technologies to analyze text and automatically summarize relevant news stories based on topics, keywords and media sources selected by the user. Users have read more than 90 million summaries in the months since Summly went live; Summly founder Nick D'Aloisio is still just 17 years old, and the company has raised more than $1.5 million from investors including Horizons Ventures. Yahoo has already removed Summly from Apple's App Store. "You will see the [Summly] technology come to life throughout Yahoo's mobile experiences soon," stated Senior Vice President of Mobile and Emerging Products Adam Cahan on the Official Yahoo Blog. The Summly deal follows just days after Yahoo purchased and shut down personalized mobile recommendation engine Jybe, which offered users tips on local events, restaurants and movies based on their personal interests as well as subjects trending within their social circle. Former Yahoo Search Technology Vice President Arnab Bhattacharjee launched the startup in 2011 partnership with other erstwhile members of Yahoo's Search and Hadoop teams. In the months since ex-Google (NASDAQ:GOOG) executive Marissa Mayer took over as CEO, Yahoo also has acquired startups Alike, Stamped, Snip.it and OnTheAir. Speaking at February's Goldman Sachs' Technology and Internet conference, Mayer said Yahoo plans to refocus on a dozen or so apps that people access frequently, rather than a large number of apps that might not get much use. At present, the company counts 200 million mobile monthly active users spread across 60 to 75 different applications, but Mayer said consumers would ideally make use of two to four signature Yahoo mobile apps. Mayer is looking to mobile to rekindle growth in Yahoo's userbase. "I think the opportunity for growth (in mobile) is very fundamentally one of the things that drew me to Yahoo," she said, according to The Wall Street Journal. "When you think about mobile... When you see triple-digit growth in some areas, there's a big opportunity for growth. Yahoo has the content that people want on their phone." For more:
- read this Official Yahoo Blog entry Related articles:
Yahoo snaps up Jybe, shuts down recommendation app
Yahoo acquires Alike, but CEO Mayer looks to reduce number of Yahoo's mobile apps
Yahoo Mail overhaul for iOS, Android touts enhanced speed, simplicity
Yahoo! grabs online video chatter OnTheAir
Yahoo acquires Stamped, will sunset its mobile recommendations app
Yahoo 'hasn't capitalized on the mobile opportunity,' CEO Mayer admits Read more about: VC/M&A
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4. Report: FAA may loosen restrictions on passenger access to iPads, Kindles
The Federal Aviation Administration may relax rules preventing airline passengers from accessing tablets and e-readers during takeoff and landing, The New York Times reports. Citing sources affiliated with an industry working group set up by the FAA to study the use of portable electronics on planes, the report states the agency hopes to announce looser restrictions later this year. One member of the group and an FAA official said the agency is under intense pressure to let passengers use reading devices on planes or to provide concrete scientific evidence why they cannot. The working group, which includes representatives from Amazon (NASDAQ:AMZN), Boeing, the Consumer Electronics Association, the Federal Communications Commission and the Association of Flight Attendants, plans to release its findings by July 31. The group also is expected to deliver a working definition of what the term "airplane mode" truly means as well as guidelines to guarantee that flight attendants must not act as "social police" determining which devices are acceptable during flight. Any resulting FAA policy change would not cover mobile phones, however. According to the NYT report, there is no evidence that tablets like Apple's (NASDAQ:AAPL) iPad and dedicated e-readers like Amazon's Kindle affect an aircraft's avionics, but travelers are still told to turn off these devices at the beginning and end of their flight. At the same time, the FAA permits use of electric razors and audio recorders during all phases of flight, even though studies indicate those products generate more electronic emissions than tablets. Senator Claire McCaskill (D-Mo.) told The New York Times she plans to introduce legislation to guarantee the FAA follows through with its promise to introduce new in-flight device access rules. McCaskill said her frustration with the agency's current stance has increased since she discovered iPads are now allowed as flight manuals in the cockpit and are distributed to some flight attendants as a resource for in-air procedures. "So it's OK to have iPads in the cockpit; it's OK for flight attendants--and they are not in a panic--yet it's not OK for the traveling public," McCaskill said. "A flying copy of War and Peace is more dangerous than a Kindle." For more:
- read this New York Times article Related articles:
Amazon launches Send to Kindle Button for Web content
Amazon enhances tablet gaming, reading with new Kindle Fire HD
Kindle Fire, not iPad, leading shift in news media consumption
iPad plummets to 50 percent market share in Q3, Android gains steam
Android tablets will end iPad's market dominance next year, analyst forecasts Read more about: Apple
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5. Shazam poaches BBC exec Danker to spearhead product expansion
Shazam has hired Daniel Danker to fill its newly created Chief Product Officer position. Danker previously served as the BBC's General Manager of Programmes and On Demand, where he led strategy and delivery of the broadcaster's iPlayer, iPlayer Radio and Red Button products.  | | Daniel Danker | In his new role, Danker will lead expansion of the Shazam TV second-screen service, which leverages prompts integrated into television programs and commercials to urge consumers to access additional content and information via the Shazam mobile app. First launched in the U.S. in 2011, Shazam for TV now extends across programming on 160 television channels; content partners include Fox's American Idol and HBO's Girls, while brand partners include Pepsi, Toyota, Barclays and Sony Entertainment. Danker also will oversee app development for smartphones, tablets and other connected devices across all major platforms and will work with major social networks like Facebook (NASDAQ:FB), Twitter and Google+ (NASDAQ:GOOG). The free Shazam mobile application pinpoints entertainment content from any source, regardless of ambient noise. After users hold their handset to the audio feed for a few seconds, the clip is run through the company's database to find an exact match. Last month, Shazam eclipsed the 300 million worldwide user milestone. For more:
- read this release Related articles:
Shazam: Rihanna, Gotye top 2012's most-tagged artists
Shazam touts faster tagging, sharing via Android Beam
Shazam enables second-screen interaction for half of Super Bowl advertisers
ESPN, Shazam team for interactive Winter X Games programming
Shazam launches free music player app for iOS devices Read more about: BBC
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Also Noted | | This week's sponsors are Comcast Media Center, Elemental Technologies, and Irdeto. |  | Only 2 Weeks Left to Register: Exclusive Executive Breakfast at the 2013 NAB Show!
Executives from NBCUniversal, ONE World Sports, MobiTV, Inc., and Comcast Media Center explore the impact that the battle for multiscreen viewers is having on content owners, broadcasters, cable operators, and over-the-top video players. Join FierceCable Editor Steve Donohue for this exclusive breakfast event at the NAB Show, April 9, in Las Vegas. Sponsored by Comcast Media Center, Elemental Technologies, and Irdeto. ACT NOW: REGISTER TODAY! |
SPOTLIGHT ON... Facebook extends free Messenger voice calling to U.K. Two months after adding free VoIP calling to the North American versions of its standalone Messenger application for Apple's iOS, Facebook is expanding the feature to the U.K. market, enabling users to make free calls criss-crossing both sides of the Atlantic. Facebook Messenger allows users to call other iOS device owners via Wi-Fi or cellular data connection. To initiate a call, consumers open a conversation with their Facebook friend, tap the "i" button in the top-right corner and click Free Call. Recipients will receive a push notification indicating someone is attempting to reach them. Facebook launched Messenger in mid-2011 in an effort to steer users away from conventional operator SMS solutions, and the expansion of international voice options promises to further escalate the threat posed to carrier services. Facebook now touts more than 1 billion users worldwide, with roughly 680 million accessing its platform via mobile. Article Quick news from around the Web @FierceMobiCo: Editor's Corner: Where do chart-climbing apps come from? http://bit.ly/14gWsgQ Article | Follow @FierceMobiCo > Amazon Web Services poised for mobile push. Article > NTT DoCoMo to offer localized mobile gaming service to China. Release Wireless News > BlackBerry Z10 sales get off to slow start at AT&T, but more U.S. carrier support coming. Article > T-Mobile undercuts AT&T, Verizon with new Value plans, starting at $50/month. Article Broadband Wireless News > San Francisco 49ers Wi-Fi network will enable 68,500 fans to connect at once. Article > FreedomPop rolls out low-income broadband service. Article European Wireless News > Report: Vivendi eyes spinoff of SFR. Article > Deutsche Telekom launches Joyn for iPhone users. Article And finally… Russia's rich hire ambulances to guide them through traffic jams. Article > Wi-Fi Evolution and its role in the future of wireless - Wednesday, April 3rd, 1pm ET / 10am PT Tune-in to this webinar to learn more about Wi-Fi evolution, its critical role in addressing the looming 1000x data challenge, enabling smart connected homes, and exciting new frontiers it is poised to explore. Register Today! > CorporateTube - The Next Step for Enterprise Success- Thursday, April 18th, 2pm ET/ 11am PT Learn from an elaborate case study and see how leading companies implemented this cutting edge solution to reap the benefits of video in the enterprise. Experts from Oracle, Akamai, and Kaltura will explain the many possibilities of deploying a CorporateTube for your organization. Register Today.
| > Don't Miss an Exclusive Executive Breakfast at the 2013 NAB Show! - April 9, 2013 | Las Vegas, NV - Sponsored by: Comcast Media Center, Elemental Technologies, and Irdeto Executives from NBCUniversal, ONE World Sports, MobiTV, Inc., Comcast Media Center, and more explore the impact that the battle for multiscreen viewers is having on content owners, broadcasters, cable operators, and over-the-top video players. Join FierceCable Editor Steve Donohue for this exclusive breakfast event at the NAB Show, April 9th, in Las Vegas. Sponsored by Comcast Media Center, Elemental Technologies, and Irdeto. REGISTER TODAY. > Mobile Payments Conference - April 10-11, 2013 - New York, NY Sponsored by Mobile Marketing & Technology, a leading news outlet on mobile payment and marketing developments, the Spring Mobile Payments Conference will bring together high level executives to learn about the latest in the mobile marketing, mobile wallet and mobile payments ecosystem. Click here. > Competitive Carriers Global Expo - April 17-19 - New Orleans CCA is the premier trade show and conference for the competitive mobile ecosystem and brings together decision-makers for networking, learning and sharing best practices. CCA is the nation's leading association for competitive wireless providers. To register www.ccaevents.org. > BlackBerry Jam for Developers - May 14-16 - Orlando, Florida Ready to create innovative social experiences or engaging, in-demand mobile apps? BlackBerry® Jam Americas at BlackBerry Live™ is your opportunity to gain valuable knowledge direct from BlackBerry experts. Take your development platform to the next level. Register today! > Andrew Seybold Wireless University at CTIA 2013 - May 20, 2013 - Las Vegas, Nevada LTE worldwide broadband standard is changing wireless forever. Delve into the technologies, spectrum, deployments, ecosystems, and devices. Understand the implications. More information at www.andrewseybold.com > AnDevCon - May 28-31 - Boston, MA AnDevCon is the technical conference for software developers building Android apps. Featuring tutorials, technical classes and 40+ exhibitors. Receive a $100 discount off either the 4-day or 3-day pass by inserting the code MEDIASPONSOR when prompted. Register Now! > Mobile Commerce World 2013 - June 24-26 - San Francisco, CA - Palace Hotel Mobile Commerce World is a 3 day program featuring 50+ sessions, 150+ speakers and an expo, all focused on educating the next generation of business and technology leaders who are building a mobile commerce strategy. Click here to register at a $200 discount today. > Fierce Innovation Awards 2012 Live Announcement of this Year's Winners - Now Available On-Demand Please join Jason Nelson, Publisher of FierceWireless, FierceTelecom, and FierceCable as we announce the winners of the Fierce Innovation Awards 2012. Click here to RSVP today.
| > Research: M-commerce in the UK 2012 | Verdict Channel Reports M-commerce has expanded rapidly in 2011 and 2012, as both retailers and consumers continue to adapt to the potential of mobile devices. Not only are more people making purchases, but also more apps and mobile optimised websites have furthered the possible uses of mobile devices for shoppers. Download Now. > Research: Software: Global Industry Guide Software: Global Industry Guide is an essential resource for top-level data and analysis covering the Software industry. It includes detailed data on market size and segmentation, textual analysis of the key trends and competitive landscape, and profiles of the leading companies. This incisive report provides expert analysis on a global, regional and country basis. Download Now. > Research: Enterprise Applications Market Forecast in the US to 2014 Enterprise Applications Market Forecast in the US to 2014 is a comprehensive resource for the market split by technology (ERP, product lifecycle management, customer relationship management [CRM], human resources [HR] and payroll, financial, supply chain management [SCM], and commerce applications). This Databook also provides data split by nine industry verticals. Download Now. > eBook: Knowledge Management: 5 Steps to Getting it Right the First Time This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative. Download today! > Whitepaper: Forrester: Defining the Next-Generation Workspace How will you meet the needs of a mobile workforce? In this Forrester study, discover approaches to BYOD and desktop virtualization. Learn why Cisco Unified Workspace may be the solution for your mobility, virtualization, and security challenges. Read the study. > eBook: The Roadmap to LTE Advanced This eBook from FierceWireless will look at the various aspects of the LTE-Advanced standard as well as how operators are likely to deploy the technology. Download for free today. > eBook: Cable's Next TV Everywhere Obstacle: 'Download to Go' FierceCable discusses the latest technologies TV networks and content owners use to drive increased ratings and revenue from various video devices. Download for free today. > Whitepaper: Monetizing Networks in the Cloud Era Enterprises are increasingly adopting cloud services for an enhanced IT experience while maintaining or reducing costs. This paper explains how providers can address these challenges and opportunities to more efficiently monetize their network and human assets. Download Today. > eBook: Smarter Service: The Contract Center of the Future This eBook explores the challenges facing traditional contact centers and the benefits of deploying the contact center of the future. You'll find links to further resources on the final page. Download today. > eBook: How to Get a Return on Knowledge in a Big Data World Learn how to get put your organization's collective knowledge in the hands of your service reps using advanced enterprise search technology - and watch your service performance improve and customer satisfaction soar. Download Now For Free! > Whitepaper: VoLTE: Why, When and How? This whitepaper will argue that VoLTE creates a significant opportunity for operators, but warns that the evolution from existing voice services will place before them a number of serious challenges. Read More. > Research: How to Unlock Knowledge from Big, Unstructured Data to Improve Customer Service Learn how to unlock knowledge trapped in silos and systems and read how advanced enterprise search technology can put your organization's collective knowledge in the hands of your service reps. Watch your service performance improve and customer satisfaction soar. Download Now! > eBook: The Promise of VoLTE While operators are hesitant to move to VoLTE at the moment, experts predict that all operators will eventually move their services over. FierceWireless analyzes when the VoLTE switch will likely occur and how. Download for free today.
| > Need a job? Need to hire? Visit FierceWirelessJobs | |
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