Cut Customer Service Costs with Effective IVR

Having trouble viewing this email? View online.

»TMCnet » IVR Online Community » Subscribe

The latest news from the IVR Online Community. Sponsored by Plum Voice. Powered by TMCnet. Feature Articles Cut Customer Service Costs with Effective IVR Containing and reducing customer service cost means understanding what raises the cost of customer service. Some of the common reasons for added customer service costs include an agent or automated system providing incorrect information, repeat calls coming in from customers because of misinformation and inconsistent customer service experiences. The State of Speech-to-Speech Translation Until humanity learns to communicate through thought alone, the language barrier will always be there. Fortunately, we have ways around it, due in part to speech-to-speech translation technology. In the broader scope of speech technology as a whole, this can include consumer speech technology such as virtual assistants like Siri, as well as business services such as interactive voice response, or IVR. Vodafone and Handygo Join Forces to Bring IVR Service to Rural India In some exciting IVR news this week, Vodafone, an England-based, multinational telecommunications company, today revealed that it is launching a new IVR-based service called Behtar Zindagi in rural India Nuance Brings Nina Virtual Assistant to the Desktop Web When Nuance introduced Nina, its mobile virtual assistant, the company's intent was to help provide voice-based service apps for Android and iOS devices. While it has done that, growing popular among businesses such as banks, one must always know when it's time to grow, and Nina is growing indeed. How Much Do You Know About Call Flows? A call flow is one of the first steps, and among the most critical components of designing an IVR application. A call flow is a graphic and written representation of the various functionalities and options available in an IVR system. The call flow identifies features as well as prompts and menus that direct users towards a variety of options. Fuel Card Group Works With Liquid Voice to Deploy Mileage Reporting System The Fuel Card Group, one of the largest independent fuel card agents, revealed this week that it has selected Liquid Voice to integrate Interactive Voice Response (IVR) into MileageCount, a mileage reporting system. International IVR Success Interactive voice response (IVR) technology can be implemented for a wide variety of uses, from healthcare to automobiles and more; however, across the world, IVR has been quite heavily relied on for political purposes - namely, elections. Now, Kenya Voices reported yesterday that Al Jazeera English, an international news channel, will be integrating IVR technology to cover upcoming elections. Startups Huge Right Now - Especially for Voice Recognition Last week, it was revealed that Evernote would be among the first investors in iSpeech - a startup providing free text-to-speech (TTS) and speech recognition software - for its new publisher platform. This week, the big name in the industry is Google, and the startup is one that comes from the Department of Computer Science at the University of Toronto (U of T). View all Communities

As a valued reader or attendee of TMC's publications and events, you opted-in to receive free product information and special promotional offers via email from the industry's leading vendors. TMC is pleased to provide you with this information-offer (TMC is not affiliated with this offer). If you no longer wish to receive this type of email, please go to www.tmcnet.com/enews/subs.aspx?eml=ignoble.experiment@arconati.us