Five9's Cloud Call Center Solution: A Guided Tour, Part 2

Having trouble viewing this email? View online.

»TMCnet » Call Center Software Online Community » Subscribe

The latest news from the Call Center Software Online Community. Sponsored by Five9. Powered by TMCnet. Feature Articles Five9's Cloud Call Center Solution: A Guided Tour, Part 2 In part one of my guided tour of the Five9 cloud-based contact center interface, I examined the admin perspective. But David van Everen, VP of Digital Marketing at Five9, showed me all of the features, including the interface's functionality from a disposition point of view. Now Available: Platform-Independent CRM for Builders and Remodelers What do today's home builders, developers, remodelers and new home sales agents have in common? With smartphones and mobile devices exploding in a thousand different directions, all of them want to have selling power, and feel empowered by having control at their fingertips. Indosoft Releases New Version of Q-Suite 5.7.2 with Enhanced Visual IVR Builder Indosoft, a provider of call center software for Asterisk, has unveiled Q-Suite version 5.7.2 with an enhanced Visual IVR Builder. The enhancements made to the Visual IVR Dialplan Builder enables the use of an optimized GUI-based Visual IVR Builder tool. Finding Success with At-Home Agent Strategies Technology advancements have certainly changed the way in which we do business. Consumers can complete transactions from a smartphone; tapping phones together enables the sharing of files; and secure connections ensure talented individuals can work effectively from a home office. Interactions Corporation Unveils New HQ in Franklin, MA Interactions Corporation has inaugurated a corporate office in Franklin, MA, and is set to house a minimum of 50 employees. The office, however, has the capacity to house numerous additional employees as and when they join the organization. Aspect Social Positioned as Leader in Hypatia Galaxy of 2013 Social Customer Service, Support Vendors Aspect Software, a provider of fully-integrated customer interaction management workforce optimization and back-office solutions, claimed that the research firm, Hypatia Research Group, has named Aspect Social a leader in the Hypatia Galaxy of 2013 Social Customer Service & Support Vendors. Hypatia's Galaxy is a vendor evaluation and ranking methodology. New [24]7 Visual Speech Solution Improves IVR Experience Over Smartphones Intuitive Consumer Experience Company, [24]7, recently announced that it has effectively improved IVR experience for customers using smartphones with its new [24]7 Visual Speech solution. Incorporating predictive analytics and real-time decisioning, the latest offering from the company will deliver an advanced HTML5 mobile web experience to consumers without the need for them to download a mobile application. Bitrix24 Introduces New Version of Its Online CRM with Project Management Toolset Bitrix Inc recently announced a new version of Bitrix24 - the company's online CRM solution, which has now been enhanced with a project management toolset. The latest offering from Bitrix at present is the only free online CRM available to customers, which has been designed with a native project management toolset. View all Communities

As a valued reader or attendee of TMC's publications and events, you opted-in to receive free product information and special promotional offers via email from the industry's leading vendors. TMC is pleased to provide you with this information-offer (TMC is not affiliated with this offer). If you no longer wish to receive this type of email, please go to www.tmcnet.com/enews/subs.aspx?eml=ignoble.experiment@arconati.us