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2013/04/17

| 04.17.13 | AT&T fiber cut derails business, consumer traffic in California

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FierceTelecom

April 17, 2013

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Today's Top Stories:
1. AT&T's Internet, wireless service disrupted from fiber cut in Gilroy, Calif.
2. Report: Verizon's FiOS, wireless will drive up Q1 EPS by 11.8 percent
3. Sprint targets enterprises with MPLS, managed cloud bundle
4. VDSL2 drives broadband market growth to 643 million subs in 2012, says Point Topic
5. TDS employs Metaswitch SBCs to address voice application growth

Spotlight:
Tracking the wireline industry's Q1 2013 earnings

Also Noted:
Boston Marathon investigators turn to crowdsourcing; Examining the Gigabit broadband challenge Much more...

News From The Fierce Network:
1. DirecTV – Mariners rights deal gives team majority stake in Root Sports Northwest
2. NJAW looking beyond traditional reliability and emergency planning
3. Verizon pulling YouTube off FiOS interactive menu
4. More headlines...

Special Report:
Comparing broadband pricing: where do AT&T, Verizon, Cincinnati Bell and others stand?
How different are broadband subscription prices among U.S. wireline providers? With the continuing competitive challenges brought by cable operators, a key metric of choice among telcos like AT&T, CenturyLink, Verizon and other independent incumbents is in how they price their services. Read more
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eBook | Advanced Advertising Revenue Set to Soar

Despite expanding advertising options, cable spots still remain the most popular. This eBook explores the growth and potential of new ad platforms, citing specific real-world examples. Download for free today.


Sponsor: Oracle

Webinars

> Creating new business opportunities with customer data - Thursday, May 16, 2pm ET / 11am PT

Events

> Competitive Carriers Global Expo - April 17-19 - New Orleans
> Fierce Innovation Awards 2012 Live Announcement of this Year's Winners - Now Available On-Demand

Marketplace

> eBook: Smarter Service: The Contract Center of the Future
> eBook: How to Get a Return on Knowledge in a Big Data World
> Whitepaper: VoLTE: Why, When and How?
> Research: How to Unlock Knowledge from Big, Unstructured Data to Improve Customer Service
> eBook: Advanced Advertising Revenue Set to Soar
> Whitepaper: Cisco Small Cell Solution: Reduce Costs, Improve Coverage
> Subscriber Data: Creating New Opportunities in a Competitive Market
> eBook: eBook | Avoiding the Pitfalls of Android Fragmentation

Jobs

> Instructional Developer II - Denver, CO - Cricket Communications
> Need a job? Need to hire? Visit FierceWirelessJobs

This week's sponsor is Neustar.
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Webinar: Creating new business opportunities with customer data
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Today's Top Stories

1. AT&T's Internet, wireless service disrupted from fiber cut in Gilroy, Calif.

By Sean Buckley Comment | Forward | Twitter | Facebook | LinkedIn

AT&T (NYSE: T) reported that vandals cut into a fiber cable in Gilroy, Calif., on Tuesday disrupting Internet, wireline phone and wireless service for local residents and businesses.According to Santa Clara County Sheriff Laurie Smith, the fiber cables were cut near Monterey Highway at around 1:30 a.m. Tuesday.

After the incident left many subscribers without service for all of yesterday, AT&T said that it expects to fully restore service today. Due to the extent of the damage, AT&T had to install new cable to the affected area.

George Ross, a spokesman for AT&T, told the Santa Cruz Sentinel that while he would not reveal how many customers were affected, "technicians are working to repair the damage as quickly as possible."

The telco is now offering a $250,000 reward for information leading to the arrest and conviction of the people responsible for vandalizing its network in Gilroy.

This is not the only time that AT&T's fiber network in Santa Clara County has been compromised. In April 2009, vandals cut cables in south San Jose, which caused a major disruption to telecom services in southern Santa Clara and Santa Cruz counties.

After the 2009 incident occurred, local competitive provider CruzioInternet decided to build its own fiber-based network to support its DSL and hybrid fiber/wireless-based services for residential and business customers. CruzioInternet's co-founder Chris Neklason said they were not affected by the latest fiber cut.  

AT&T wasn't the only local utility that was the victim of vandalism on Tuesday.

The damaged cables were reported not long after a Silicon Valley poser substation owned by Pacific Gas and Electric (PG&E) located about a half-mile from AT&T's facilities were damaged by rifle shots fired at it yesterday morning. This incident prompted the energy provider to ask businesses and residents to conserve energy.

Kurtis Stenderup, a spokesman for the Santa Clara county sheriff's department said in a Reuters article that investigators believe that incidents that took place at AT&T and PG&E "are linked."

For more:
- Santa Cruz Sentinel has this article
- Reuters has this article

Special report: Comparing broadband pricing: where do AT&T, Verizon, Cincinnati Bell and others stand?

Related articles:
AT&T sees consumer services grow to $5.5 billion in Q4, driven by IP data
VDSL2 drives broadband market growth to 643 million subs in 2012, says Point Topic

Read more about: Network Outage, Vandalism
back to top


This week's sponsor is Oracle.

eBook: Knowledge Management: 5 Steps to Getting it Right the First Time
This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative. Download today!


2. Report: Verizon's FiOS, wireless will drive up Q1 EPS by 11.8 percent

By Sean Buckley Comment | Forward | Twitter | Facebook | LinkedIn

Verizon (NYSE: VZ), according to financial analyst estimates, is expected to report that Q1 2013 earnings per share will rise 11.8 percent on strong wireless and FiOS services revenues.

The telco will report its earnings before the opening bell rings on Wall Street tomorrow at 8 a.m. ET.

A recent Thomson Reuters poll of financial analysts estimated that Verizon will report Q1 earnings tomorrow of 66 cents per share, up from 59 cents per share in Q1 2012 and that revenue grew 4.6 percent to $29.5 billion.

Two of the key challenges that will affect Verizon's Q1 report will be expected declines in traditional voice services and a slight decline in business service revenues due to economic pressures in the United States and in Europe.

Given the ongoing decline of wireline-based voice services, Colby Synesael, an analyst with the Cowen Group, said that wireline margins will face pressure from "union costs, payroll taxes, content costs and Redbox (online video) launch costs."

In Q4 2012, FiOS was one of the biggest contributors to the telco's wireline growth.

Although it is now focusing on growing out FiOS in existing markets and transferring problem copper-based customers to Fiber to the Home (FTTH), the telco added 144,000 net new FiOS Internet connections and 134,000 net new FiOS Video connections during that quarter.

For more:
- Investors Business Daily has this article

Related articles:
Report: AT&T, Verizon retain dominant spots in cloud market
Verizon FiOS lifts wireline consumer revenues to $14 billion in 2012

Read more about: first quarter earnings, first quarter earnings 2013
back to top


3. Sprint targets enterprises with MPLS, managed cloud bundle

By Sean Buckley Comment | Forward | Twitter | Facebook | LinkedIn

Sprint (NYSE: S) has begun offering its large business customers a new bundled service package that includes managed networking, MPLS transport, and CPE that it says will provide greater simplicity and better visibility into their networks.

"Businesses benefit from Sprint's customized approach to managing customer networks, simplified pricing and a single account team that understands converged, cloud and mobility solutions," said Mike Fitz, vice president of wireline, Sprint, in a release.

The new Managed Network Solutions portfolio spans multiple areas, including network design, performance management, CPE monitoring, SLAs and a single point of customer contact.

In addition, businesses will have 24x7 access to CPE performance via Compass, Sprint's online tool which offers real-time views into the health of their WAN and the ability to troubleshoot problems. Complementing Compass, businesses that use Managed Network Solutions can view their entire network through the cloud, giving them visibility beyond the Sprint edge router to customers' edge routers.

Although Sprint has become more focused on its wireless network services since spinning off its local telephone division Embarq, now CenturyLink (NYSE: CTL), in 2005, it has in recent years built up a sizeable wireline business for larger enterprises served by its growing global MPLS network.

Last year, it increased its investment in its wireline business by 53 percent with a particular focus on its MPLS network and Ethernet by establishing E-NNI (external-network to network interconnection) agreements with other carrier partners. Earlier this week, Sprint established a new point of presence with Interxion, a carrier-neutral colocation data center provider in Madrid, as part of its ongoing international expansion.

Its efforts are bearing fruit as the Gartner Group upgraded Sprint's status on its Magic Quadrant for Global Network Service Providers from niche player to challenger.

For more:
- see the release

Related articles:
Sprint extends Ethernet reach into Spain via Interxion
Gartner: Sprint's MPLS, Ethernet expansions advance its standing

Read more about: Managed Services, Sprint
back to top


4. VDSL2 drives broadband market growth to 643 million subs in 2012, says Point Topic

By Sean Buckley Comment | Forward | Twitter | Facebook | LinkedIn

Fiber to the home may be the last-mile endgame, but hybrid copper/fiber-based VDSL and VDSL2 drove up the number of broadband subscribers worldwide to more than 643 million, a new Point Topic report reveals.

In 2012, VDSL and VDSL2 grew 27 percent overall, while FTTH grew 3 percent. Overall, FTTx technologies grew 21 percent, beating out cable and DSL, which reported 7.2 and 3.6 percent, respectively.

Point Topic broadband global market share

Global market share by technology, Q4 2012. Click to enlarge. (Source: Point Topic / Broadband Forum)

"Demand for bandwidth can be satisfied by FTTx solutions, particularly in combination with vectoring, bonding and other incremental VDSL2 improvements so operators will continue to maximize the lifetime of their existing assets," said Oliver Johnson, CEO of Point Topic, in a release.

Despite the growth of VDSL services, copper-based DSL, including ADSL and ADSL2+, still account for 56.95 percent of the market, down from 59.6 percent in Q2 2012. The decline is likely related to existing customers migrating off lower speed ADSL services to the higher speed VDSL2-based services.

Besides AT&T (NYSE: T) and CenturyLink (NYSE: CTL), which offer VDSL2-based services in the United States, a number of large European incumbents have laid out aggressive VDSL2 and vectoring plans.

Deutsche Telekom, for instance, got conditional approval from Germany's telecom regulator to proceed with upgrading its existing copper plant with VDSL2 and vectoring technology. The German telco's VDSL2/vectoring deployment is part of a previously announced a €30 billion ($39 billion) plan to improve its last-mile wireline and long-term evolution (LTE)-based wireless networks.

While AT&T won't announce its Q1 2013 earnings until next week, in Q4 2012 it reported that it added 192,000 U-verse TV subscribers and 609,000 U-verse broadband Internet subscribers. U-verse helped AT&T offset ongoing DSL service losses. Similar trends took place at Verizon (NYSE: VZ) and Cincinnati Bell (NYSE: CBB), which both reported that they added 144,000 FiOS and 5,000 Fioptics broadband subscribers during the fourth quarter.

From a geographic standpoint, China continues to be the dominant broadband market, growing 15 percent, but other countries such as Brazil, India and Russia each reported growth of 3 percent or higher. Meanwhile, established markets such as the United States and France reported sustained growth of 0.77 percent and 0.98 percent, which Point Topic said is a "a sign of broadband strength even during economic challenges."

For more:
- see the release (.pdf)

Special report: Comparing broadband pricing: where do AT&T, Verizon, Cincinnati Bell and others stand?

Related articles:
AT&T sees consumer services grow to $5.5 billion in Q4, driven by IP data
Verizon FiOS lifts wireline consumer revenues to $14 billion in 2012

Read more about: FTTH, fttn, Vdsl2
back to top


5. TDS employs Metaswitch SBCs to address voice application growth

By Sean Buckley Comment | Forward | Twitter | Facebook | LinkedIn

TDS Telecom (NYSE: TDS) is leveraging Metaswitch's Perimeta session border controllers (SBC) as one of the elements in its growing managedIP services suite for business customers.

Already using Metawitch equipment in its network, the service provider found that the vendor had the right SBC that could scale to address the scale of its IP services, particularly SIP.

"After an extensive evaluation process, it was clear that Perimeta was the only SBC that could deliver the performance we required under heavy SIP message loads, even when handling fragmented packets and applying complex rule sets."

Like other traditional telcos, TDS Telecom is seeing an uptick in its managedIP hosted VoIP services, which is now available in 17 states including South Carolina.

Although it has announced the date of its Q1 earnings, TDS continues to report managedIP services growth every quarter. In Q4 2012, managedIP stations (both CLEC and ILEC) rose 77 percent, or 41,000, to end the quarter with a total of 94,600 stations.

The telco increased its managedIP growth potential in late February when it acquired regional cable operator Baja Broadband.

At the time of that announcement, Drew Petersen, vice president of government and regulatory affairs for TDS Telecom, told FierceTelecom that managedIP is "a product we can bring into the Baja marketplace and penetrate the commercial space."

For more:
- see the release

Related articles:
Setting definitions: IPTV is to IP video as CATV is to cable TV
TDS Telecom begins new broadband stimulus projects in Kentucky, Mississippi
TDS adds South Carolina to its growing hosted VoIP market base
TDS appoints CoBridge veteran Mark Barber to oversee emerging cable operations
TDS expands broadband, business reach with $267.5 million Baja purchase
TDS revenues rise to $1.4 billion on triple play, managed services gains

Read more about: session border controller
back to top


Also Noted

TODAY'S SPOTLIGHT... Tracking the wireline industry's Q1 2013 earnings

The Q1 2013 earnings season in the wireline segment of the telecom industry is now underway and FierceTelecom is covering all of the action. As we do every quarter, we'll be providing ongoing coverage of the all the major players, including the service providers, vendors and integrators. Check out our running summary as the reporting period progresses. Read more

Wireline news from across the web:

@FierceTelecom RT @Malcom_Turnbull: Australia's Shadow Minister for Communications and Broadband Malcolm Turnbull examines worldwide broadband trends. Post | Follow @FierceTelecom

> Chicago is taking part in a national digital literacy campaign that will offer low-cost residential broadband service to residents of certain zip codes. Article

> Investigators of the Boston Marathon bombings will rely on crowdsourced surveillance that will be provided by spectators' cell phone photos and Instagram feeds. Article

Cable News

> Comcast promoted 20-year company veteran Greg Butz to EVP of sales and marketing operations for its Comcast Cable unit. Article

> An FCC report said that about 27 percent of 2,944 cable headends nationwide failed to receive the Emergency Alert System notice that was sent during the first national test of the alert system conducted in November 2011. Article

IPTV News

> Verizon has informed existing customers that it is taking down its YouTube widget from its FiOS interactive menu. Article

> Local Nebraska officials hope that CenturyLink's impending debut of its Prism TV service in three towns will ignite a price war with Cox Communications and Charter Communications. Article

And finally … Teresa Mastrangelo, principal analyst at Broadband Trends, examines the challenges of Gigabit broadband. Article

News From The Fierce Network:

> Dish, SoftBank poised for bidding war over Sprint Post
> FCC: National Emergency Alert System test failed on 27% of cable headends Post

Webinars

> Creating new business opportunities with customer data - Thursday, May 16, 2pm ET / 11am PT

It's no secret that wireless operators have a lot of interesting data on their customers, but privacy concerns have always kept operators from profiting from that data. Join us to discuss how operators can leverage their customer data, while still protecting customer privacy. Register Today!

Events

> Competitive Carriers Global Expo - April 17-19 - New Orleans

CCA is the premier trade show and conference for the competitive mobile ecosystem and brings together decision-makers for networking, learning and sharing best practices. CCA is the nation's leading association for competitive wireless providers. To register www.ccaevents.org.

> Fierce Innovation Awards 2012 Live Announcement of this Year's Winners - Now Available On-Demand

Please join Jason Nelson, Publisher of FierceWireless, FierceTelecom, and FierceCable as we announce the winners of the Fierce Innovation Awards 2012. Click here to RSVP today.

Marketplace

> eBook: Smarter Service: The Contract Center of the Future

This eBook explores the challenges facing traditional contact centers and the benefits of deploying the contact center of the future. You'll find links to further resources on the final page. Download today.

> eBook: How to Get a Return on Knowledge in a Big Data World

Learn how to get put your organization's collective knowledge in the hands of your service reps using advanced enterprise search technology - and watch your service performance improve and customer satisfaction soar. Download Now For Free!

> Whitepaper: VoLTE: Why, When and How?

This whitepaper will argue that VoLTE creates a significant opportunity for operators, but warns that the evolution from existing voice services will place before them a number of serious challenges. Read More.

> Research: How to Unlock Knowledge from Big, Unstructured Data to Improve Customer Service

Learn how to unlock knowledge trapped in silos and systems and read how advanced enterprise search technology can put your organization's collective knowledge in the hands of your service reps. Watch your service performance improve and customer satisfaction soar. Download Now!

> eBook: Advanced Advertising Revenue Set to Soar

Despite expanding advertising options, cable spots still remain the most popular. This eBook explores the growth and potential of new ad platforms, citing specific real-world examples. Download for free today.

> Whitepaper: Cisco Small Cell Solution: Reduce Costs, Improve Coverage

Address the challenge of mobile service coverage and expand network capacity with the Cisco Licensed Small Cell Solution. Using small cells, service providers extend voice and data services to mobile subscribers while offloading traffic. Read this whitepaper today.

> Subscriber Data: Creating New Opportunities in a Competitive Market

It's a critical time for telco companies fending off competitive threats. Carriers can stay on the defensive, or they can take a new approach. This white paper examines how subscriber data is the best asset for delivering game-changing services. Learn more.

> eBook: eBook | Avoiding the Pitfalls of Android Fragmentation

Fragmentation between the multiple Android operating systems continues to plague device makers, developers and wireless operators. This eBook explores ways to overcome these challenges. Download for free today.

Jobs

> Instructional Developer II - Denver, CO - Cricket Communications

Cricket Communications, a subsidiary of Leap Wireless, is the pioneer and leader in delivering innovative value-rich prepaid wireless with no long-term contracts. Responsibilities include developing eLearning content and managing all training rollouts. 5 years' experience in eLearning and training content development required. Telecommunications experience preferred...Learn More.

> Need a job? Need to hire? Visit FierceWirelessJobs

Announcing FierceWirelessJobs, the new FierceMarkets careers site. Find the perfect job or post your openings at http://www.fiercewireless.com/jobs.


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