Experts Warn: Be Sure Promises Made to Customers Are Clear - CUSTOMER

If you have trouble viewing this email, click here to view online.

CUSTOMER : 4/08/2013 eNewsletter   Latest Featured Articles » Experts Warn: Be Sure Promises Made to Customers Are Clear Customer satisfaction continues to be an important goal in the competitive marketplace. Yet, there are many times customers are left dissatisfied. » IVR Systems More Important than Ever for Delivering Quality Customer Experience While the growth of technology enables customers to easily get in contact with organizations through multiple channels, it also provides customers with the power to take control of situations and get the information they need, when they want it. Interactive voice response (IVR) systems enable customers to do just that. Sponsored By: Loqate WEBINAR: How Good Is Your Address Data? Are You Really Sure? Tuesday April 16, 2013 8:00am PT, 11:00am ET, 4:00pm London, 5:00pm CET We all want clean, accurate, and correct address data. People, processes, and policies get in the way. Trying to obtain and keep high quality addresses for one country is hard enough. What do you do when you are faced with addresses in over 240 countries? Loqate has developed technology and products that enable organizations to raise the quality of one of their key assets, customer address data. Loqate addresses the issues that arise from different languages and character sets, over 130 different address formats worldwide, and many diverse sources of data. What Attendees will learn: The issues concerning addresses confronting organizations as they extend their global reach The impact that increased address quality can have on customer satisfaction, customer retention, and revenue How global address verification and geocoding works The options and cost of integrating an address verification and geocoding engine with existing systems SIGN UP TODAY! » Connect Assist Helps Charities & Organizations Connect With Customers Patrick Nash, founder of Connect Assist, has been traveling the world offering value-based contact center solutions to charities and public bodies. Nash, who has been traveling since the age of 18, wanted to give something back after seeing the devastating conditions people live in around the world. » For Many Tier-One Service Providers, Profit Troubles Grow About 60 percent of all global telecommunications revenue in 2012 was earned by mobile service providers. But overall revenue is basically flat, despite the addition of billions of new mobile customers over the last half decade or so. Top Stories » Connect Assist Helps Charities and Organizations Connect with Customers » Converser Launches In-App Cloud Communications Platform with $1.2M Investment » BenchmarkPortal Launches Government Initiative » McDonalds in Canada Testing Out New Tap-to-Pay Program Featured Channels » Call Center Hiring » Call Center Training » Call Center Solutions Featured Resources » The Art of Designing the Customer Experience » Why I Selected a Cloud-Based Contact Center » Secrets of Customer Experience Leaders – How they Differentiate by Daring to be Different Advertise With Us General advertising Info: Click here    Become a CUSTOMER columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

As a valued reader or attendee of TMC's publications and events, you opted-in to receive free product information and special promotional offers via email from the industry's leading vendors. TMC is pleased to provide you with this information-offer (TMC is not affiliated with this offer). If you no longer wish to receive this type of email, please go to www.tmcnet.com/enews/subs.aspx?eml=ignoble.experiment@arconati.us