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This is the fourth and final installment in a series of reviews looking under the hood of Five9's Cloud Call Center solutions. In part one of the series, we looked at the general capabilities of the call center solution; in the second part, we examined the Five9 tool with an eye toward disposition; and in the third installment, we looked at the interface from a supervisor and call center agent perspective.
As the State of California readies itself to support its new health exchange mandated by the Affordable Care Act, officials recently announced that one of three call centers that will answer questions and conduct enrollments will be located in Fresno and will create approximately 500 jobs. Covered California, the official name for the state's health exchange program, began accepting online reservations on Thursday for written examinations to be given Saturday at the Fresno Convention Center for people looking to land one of the call center's jobs for skilled agents.
Few people will weep for the end of robo-calling. These outbound calls, which many people consider the marketing scourge of this decade, are the result of widespread use of auto-dialers, a large list and an urgent message.
Interestingly, these same benefits are defied when it comes to implementing enterprise resource planning (ERP) software. According to a recent IFS-sponsored study, despite the general interest for SaaS solutions, most companies still prefer more traditional delivery methods for ERP.
Yello, a contact center that will address the exclusive requirements of the betting and gaming sector, has started operations in the Isle of Man. An assortment of tailored outsourced CRM and sales solutions will be provided by Yello to customers on the island and away.
A new contact center has reportedly been erected in the Isle of Man, by the company Yello, which will be serving the needs of customers in the betting and gaming market. Led by Mark Irvine and Martin Linham, the facility will provide a much-needed 24/7/365 resource for gambling companies.
Recently, Midcontinent, one of the first customers of Synacor has offered its subscribers Social Login as a means to simultaneously authenticate for TV Everywhere content when logging in on Facebook, Twitter or Google.
When foreign call center outsourcing began in the 1990s, many companies believed they had found the Holy Grail of a business model. Find English speaking agents abroad, route calls there and have agents making a fraction of what U.S. agents do handle customer issues. With the advent of voice over IP (VoIP) business service, it seemed like an even bigger dream come true: no more expensive international telephone bills to pay for.
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