How VoIP Call Recording Helped a British Housing Society

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The latest news from the Call Recording Global Online Community. Sponsored by SIP Print. Powered by TMCnet. Feature Articles How VoIP Call Recording Helped a British Housing Society For an organization whose mission is to provide affordable, quality housing and strong communities, communication is key. Because of the nature of its organization, Merlin Housing needed trained agents who could handle a myriad of residential calls for tenants, so it tapped Red Box Recorders to automate the process of evaluating agents. CallCopy's cc:Discover 5.1 Allows Better Monitoring of Agent Workflow When it comes to workforce optimization, a lot of users like to turn to CallCopy's cc:Discover line to keep things running as smoothly as possible. But the newest version, the recently unveiled cc:Discover 5.1, looks to add even more, helping to make what is already for many a smoothly running operation even more so. INOVO Telecom, Verint Sign Hosted SaaS Partnership Agreement INOVO Telecom, a source of telephony and contact center solutions, has signed a hosted SaaS partnership agreement with Verint Systems. This agreement will have INOVO provide Verint's Workforce Optimization (WFO) suite as a cloud-based solution. ISI Telemanagement Solutions' Call Recording and Call Reporting Now Available on Cisco Jabber ISI Telemanagement Solutions, a provider voice and video call recording and reporting solutions, has announced the availability of its solutions on Cisco Jabber for mobile clients. ISI's new Call Recording for Cisco Jabber helps companies bring call recording to its employees even if they're away from their workplace. Symmetrics nVISION Suite: A Complete Reporting and Analysis Solution Headquartered in Vancouver, BC, Canada is Symmetrics, a company founded in 1996 that specializes in business intelligence and data warehousing, and with the know-how to deliver the reporting and analysis solutions as well as performance management to improve any industry's overall customer service through its call center site. Call Recording and Workforce Optimization Analytics in a 'Big Data' World Wikipedia describes Big Data as a collection of data sets so large and complex that it becomes difficult to process using on-hand database management tools or traditional data processing applications. The challenges include capture, curation, storage, search, sharing, transfer, analysis, and visualization. Call Recording Takes Call Center Training to a New Level Much of the time, contact center IT is a thankless job. When technology works, employees and management take it for granted. When it fails, IT gets the blame. Call Recording for iPhone Devices I have some good news and bad news for users of iPhone 4S and 5. The good news: a call recorder is now available on Cydia. The bad news: you'll have to "jailbreak" your device to use it. View all Communities

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