UCC is Growing, But Not Being Properly Adopted

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The latest news from the Unified Communications Global Online Community. Sponsored by TEO. Powered by TMCnet. Feature Articles UCC is Growing, But Not Being Properly Adopted Spending on unified communications and collaboration is up, and yet user adoption isn't. This is both baffling and bad news, but indicates a disconnect between employees and the tools at their disposal, as well as the need for more UCC user adoption if the market wants to keep growing Smithsonian's National Museum of African Art Deploys Polycom RealPresence Video Solutions Polycom, a provider of standards-based unified communications and collaboration (UC&C) solutions, announced that Smithsonian's National Museum of African Art (NMAfA) has deployed Polycom RealPresence video solutions to bring its vast collection of African art to a global audience. Through interactive and real-time video classes, briefings, tours and collaborative sessions, guests get a new perspective on how artists in Africa have expressed themselves through art over centuries. Covene Celebrates First Anniversary against Background of Phenomenal Growth For many years, it was a challenge for organizations to start and complete a variety of technology projects in the Midwest for the region was highly dependent on partners from different parts of the country. Inevitably, this led to projects never being commenced or completed in time. In addition, because of serious staffing concerns, companies were forced to hang on to their outdated legacy technology and support was inadequate. Project Plan Online Unveils Social Project Manager & Video Project Manager Project Plan Online has just released, Social Project Manager & Video Project Manager, designed to enable businesses to leverage the power of collaboration via social media & video in project collaboration & reporting. Ask the Experts When Deploying the Right Unified Communications Solution Cookie-cutter unified communications (UC) solutions might be tempting, with a good price point and a bevy of features. But don't be fooled: One size does not fit all when it comes to UC. WTG Becomes Star2Star Master Agent Star2Star Communications has signed WTG, one of the nation's leading master agencies, as a Star2Star master agent. ShoreTel Adds New Champion Partners ShoreTel's Champion Partner Program is getting a boost, with new additions to the team. These new partners will help it offer on-premise and hosted UC solutions to the partners' customers, helping more people connect through the ShoreTel Unified Communication tools available. View all Communities Featured Resources Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions Consumer expectations for speed, convenience and on-demand information have skyrocketed. While speech and touch-tone driven self-service phone portals are now commonplace, few companies have adapted their communication and support strategies to take advantage of the widespread adoption of additional interaction channels such as SMS, mobile web and social networks like Twitter. Learn more about these channels, including ways your company can enhance service, lower costs and increase revenue by expanding your customer communications. Read the white paper now.

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