Many Americans OK with Gov't Phone Record Surveillance to Prevent Terrorism, Survey Says

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The latest news from the Call Recording Global Online Community. Sponsored by SIP Print. Powered by TMCnet. ITEXPO Las Vegas 2013 begins in: 91 Days. REGISTER NOW! Feature Articles Many Americans OK with Gov't Phone Record Surveillance to Prevent Terrorism, Survey Says Civil libertarians may be up in arms over the recent revelations about phone tracking at the National Security Agency (NSA) – but many mainstream Americans apparently see the reasoning behind the surveillance if it stops terrorism, according to a recent survey. With Mobile VoIP on the Rise, SIP Print Has Your Call Recording Needs Covered Just like with many technologies, VoIP has gone mobile. In fact, recent data from Juniper Research suggests that one out of every seven mobile subscribers will use mobile VoIP solutions, amounting to over one billion mobile VoIP users by 2017. This isn't too surprising as the reasons for the growing popularity of mobile VoIP are many. Recordium Delivers Powerful Audio Recording and Editing for iOS The iPhone is the modern Swiss Army Knife, able to perform any digital trick with the right app. One function that I use my iPhone for almost on a daily basis is recording business conversations. The power that comes from always having a recorder in my pocket is hard to understate, and I record everything from meeting notes to interviews to important one-on-one conversations. Red Box Recorders Chosen by PWA in Qatar Red Box Recorders will deliver a highly developed voice recording offering to Public Works Authority or PWA. PWA's contact center, situated at Al Faisal Towers West in Doha, Qatar, will use Red Box Quantify to assist disagreement resolution, agent assessment and legislative conformity. All infrastructure-connected projects and public facilities are managed by PWA in the independent Arab state of Qatar. OAISYS Showcases Solutions at IAUG and PCC Conventions OAISYS will be showcasing its Talkument and Tracer call recording offerings at International Avaya Users Group (IAUG) CONVERGE2013 and Partner Community Council (PCC) Americas’ yearly conventions. The two events are scheduled in Orlando, Fla., from June 3-7, 2013. Call Recording and Monitoring for Better Call Center Management To function effectively as a call center, a quality assurance (QA) program must be implemented. Most call centers have these in place, but a lot of the programs fall short. From agent monitoring to call recording, there's a lot to consider and often times, these tasks are easier said than actually done. So how can a call center improve its quality assurance programs while effectively delivering top-notch customer service? Call Recording is a Key VoIP Feature There are a lot of VoIP solutions out there, making it a true job to figure out which VoIP system is right for your business. When choosing a VoIP system, it is important to determine which features are essential and which are nice but not really needed. Cloud VoIP Benefits From Call Recording Call Recording has constantly proven itself to be an invaluable resource for call centers and companies alike. At the same time, cloud VoIP has been increasing in popularity and usage, allowing businesses to become more efficient at less of a cost. As such, it's only natural that the two should go together, but such is not always the case. View all Communities

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