Ohio's Cuyahoga County Deploys Emergency CallWorks NG 9-1-1 Call Management and Mapping

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The latest news from the Call Center Software Online Community. Sponsored by Five9. Powered by TMCnet. ITEXPO West begins in: 62 Days. REGISTER NOW! Feature Articles Ohio's Cuyahoga County Deploys Emergency CallWorks NG 9-1-1 Call Management and Mapping Emergency CallWorks has been reportedly selected by Ohio's Cuyahoga County for its next generation (NG) 9-1-1 call management and call mapping system. The Cuyahoga County is said to be one of the most populated counties in the state with a population of over 1.3 million including Cleveland. Five9 Empowers Contact Center Supervisors to Go Mobile As reported last week, Five9 recently revealed its latest release of its cloud contact center software. One of the flagship highlights of the release is the new Five9 mobile supervisor app for the iPad. Food Delivery in the Cloud: GrubHub Transforms its Contact Center with Five9 When Todd Provino was approached by GrubHub co-founders Mike Evans and Matt Maloney to reform the company's aging call center platform, he knew he was in for a serious challenge. Tasked with "building a world class service organization," the now vice president of customer service looked to Five9's hosted contact center solutions to keep the popular food-ordering platform growing strong. Zurmo 2.0 Focuses on End User Experience, Gamification In order to provide a next-generation CRM solution, Zurmo has introduced version 2.0 of Zurmo, which is designed and developed by developers of the Zurmo Open Source Customer Relationship Management application. Stealth Modes and Revolutions: Contatta Wants to Make a Big Splash You haven't heard of Contatta yet. It's because it's been laying low over the past two years, in what the company calls stealth mode out in the Silicon Desert of Phoenix, laying the groundwork for a proposed revolution in customer relationship management (CRM). Softwarefit.com Offers CRM Software Reviews and Comparisons If you have not evaluated the performance of your CRM software properly, you might end up using non-functional software that is not serving your purpose. IBM Approves Rosetta as SVP WebSphere Commerce Primary Support Provider IBM is stated to have officially approved Rosetta as a Software Value Plus (SVP) WebSphere Commerce Primary Support Provider and Software as a Service (SaaS) Solution Provider Reseller for IBM Coremetrics, IBM eMessage and the IBM Marketing Center. View all Communities

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