The Death of the Contact Center

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The Death of the Contact Center   The Death of the Contact Center – Are the Rumors True? 7 Things Service Executives Can Do to Control their Fate Driven by the explosion in communication options and widespread customer acceptance of new self-service channels, the era of the traditional call center has well and truly passed. The call center is no longer the first port of call for consumers who want fast answers to simple questions. Today's customers are increasingly using web, social and mobile channels as their 'first contact point' with businesses. This report outlines 7 tips to help customer service leaders in the contact center, not just to avert death but to become a vital part of the multi-channel customer experience now and in the future.   Download White Paper Now: