The “SIRI Effect” – How Self-Service Technology is Transforming Customer Service (And 5 Ways to Get Up to Speed NOW)

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The "SIRI Effect" – How Self-Service Technology is Transforming Customer Service (And 5 Ways to Get Up to Speed NOW)   Consumers have raced into the future with rapid adoption of mobile convenience technologies like SIRI – and customer service professionals everywhere are clamoring to keep up. Companies in every industry are taking the 'personal digital assistant' revolution seriously. Companies who have deployed virtual agents have realized these major business advantages: Cost reduction Revenue generation Customer insight Enhanced customer loyalty   Download White Paper Now: