TMForum Research - Telco Holy Grail: Balancing Consumer Privacy and Commercial Opportunity

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	With the explosion in the amount of personal data being collected by telecommunication and wireless providers, it's imperative that customers' desires for improved customer experience and meaningful services be balanced against the providers' goal to create new revenue. This TMForum Quick Insights Report, Managing Privacy: The Pitfalls and Promise of Personal Data outlines the opportunities and challenges that telecommunications providers face, and the benefits gained by doing the right thing.
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