Box Embed Delivers 'Amazing' Collaboration Experience within Salesforce CRM

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The latest news from the Outbound Call Center Online Community. Sponsored by Five9. Powered by TMCnet. ITEXPO begins in: 42 Days. REGISTER NOW! Feature Articles Box Embed Delivers 'Amazing' Collaboration Experience within Salesforce CRM Box was founded so people could access and share their content from anywhere. On the heels of its Salesforce.com application that tapped common application programming interfaces and gave users basic functionality, it went on to build an app that helps integrate best-of-breed solutions within Salesforce.com's CRM suite itself. Varolii Enables Mortgage Servicer to Improve Customer Service, Create Audit Trail Varolii Corporation extended its Varolii Interact Platform (VIP), an automated consumer survey application, to a U.S. mortgage servicer to connect with its huge portfolio of distressed borrowers in a move to mitigate losses and also proactively seek feedback on customer satisfaction. VIP also enables the mortgage servicer to evidence that a single point of contact (SPOC) was established for each borrower in line with regulatory requirements. AIG Benefit Solutions Chooses Wynsure Software for Its Insurance Products AIG Benefit Solutions, a business unit of American International Group that offers a broad portfolio of insurance products, has selected Wynsure as its policy administration, billing and customer service system. Coalesce Software Releases Routzy v 3.2 with Advanced Calculation Functionality Coalesce Software unveiled a new version of Routzy, an iPad CRM app, with added advanced calculation functionality in PDF forms. Nottinghamshire Entrepreneurs Acquire mplcontact Companies in the field of contact center business are doing very well these days. As such, many entrepreneurs and investors are expressing their interest in the space. Harness Big Data at an Accessible Cost with mplsystems' IntelligentDesktop Having realized the enormity of big data and the urgent need to harness the growing volume, variety, and vulnerability of data, organizations are deploying big data initiatives. To help them address the complexity of today's Omnichannel environment, the intelligentDesktop cloud-based agent desktop solution from mplsystem could prove to be a game changer for contact centers. Azorus CRM Selected by University of Gloucestershire The University of Gloucestershire, famous for its innovative courses, strong industry links and work placements, recently opted for Azorus' Customer Relationship Management solution. View all Communities

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