How to Choose the Right SaaS Provider

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ITEXPO Las Vegas begins in: 32 Days. REGISTER NOW! The latest news from the Business Process Outsourcing Global Online Community. Sponsored by Alorica. Powered by TMCnet.   Feature Articles CIO Gives Tips on How to Choose the Right SaaS Provider SaaS, together with Platform as a Service (PaaS) and Infrastructure as a Service (IaaS), is one of the benefits of the growth of cloud computing, which will probably be part of most enterprises' futures. A Gap in the Customer View: When Inbound and Outbound Don't Communicate There is an old saying in the call center industry that inbound calling should complement outbound calling. Reaching out to customers based on their previous purchases or experiences helps boost the chances of success with outbound calling when it comes to upselling and cross-selling or simple long-term customer retention. Accenture Federal Services Provides Management Consulting to US Federal Gov't Accenture Federal Services, a wholly owned subsidiary of Accenture LLP and a long-time resource for the federal community, has been helping agencies seize opportunity amid significant challenges and perpetual change. Hydra Management Introduces Two New Staff Members Hydra Management, one of the premier providers of online project management tools, recently added two new staff members to its already existing experienced team. Deltek Unveils Business Version of its Kona Social Productivity Platform Kona from Deltek is a free cloud-based private social collaboration network that simplifies project management. It enables users to establish members-only data repositories for specific groups. Silent Circle Unveils Management Console A major part of BYOD programs often overlooked is the security of voice and text transmissions. Silent Circle, a provider of encrypted communications services, is bringing a way to deal with this with its new Silent Circle Management Console. CFT Deploys PortaOne's PortaSwitch Platform Central Florida Telecom (CFT) has said that it has selected PortaOne's flagship PortaSwitch platform to provide enhanced customer service. Axiros Selected by Vodafone Iceland for TR-069, Legacy Device Management Axiros, a major player in advanced service and device management, was recently selected by Vodafone Iceland to monitor and manage its customer premise equipment (CPE). Vodafone Iceland, the second largest mobile operator and largest wireline operator in Iceland with xDSL and FTTx networks, said it selected Axiros based partly on the company's experience with TR-069 and legacy equipment. View all Communities

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