The Zappos Experience: 5 Principles to Inspire, Engage and Wow

This week's FierceEnterpriseCommunications is brought to you by Citrix GoToAssist.   Questions? 1 800 549 8541 5 Principles to Improve Your Service Culture Download the Complimentary White Paper In zooming to success as a $1 billion business, Zappos has shown what the best service companies can do to engage their employees and their customers. In this brief white paper, Joseph Michelli, author of The Zappos Experience, offers a thought-provoking assessment of the Zappos' service model. Download this short assessment to find out: DOWNLOAD Why service excellence should not be your goal How "customer effort" in resolving a problem affects satisfaction The distinction between caring for and caring about your customer And more... The Zappos Experience: 5 Principles to Inspire, Engage and Wow Please forward this to colleagues who might be interested. Share Tweet Citrix Online | 7414 Hollister Avenue | Goleta, CA 93117 Privacy Policy | Citrix Online Unsubscribe Want to reach 37,500+ FierceEnterpriseCommunications subscribers with your own message? Contact jfordi@fiercemarkets.com or call 202-824-5041.   About this email: In order to receive FierceEnterpriseCommunications for free, we ask that you accept an occasional email promotion from our sponsors. We carefully screen each promotion and never sell or give away your personal information. If you do not want to receive these messages, you can unsubscribe entirely from FierceEnterpriseCommunications. Click here to unsubscribe. FierceMarkets Inc.   1900 L St. NW, Suite 400    Washington, DC 20036