WEBINAR: Multichannel Customer Service - An all-in-one solution at your fingertips

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WEBINAR: Multichannel Customer Service - An all-in-one solution at your fingertips Live Webinar: Thursday December 5, 2013 TIME: 2:00pm ET / 11:00am PT SIGN ME UP! Consumers continue to dictate what channels of communication a business must support, providing organizations' with a consistent customer care challenge. Inherently, many businesses can have disparate channel solutions, making it difficult to have a single view of the customer or to ensure agent efficiency. An all-in-one solution empowering agents with limitless customer information at their fingertips is of course a reality, and provides a surprising customer experience. What Attendees will learn: Customer demand for new channelsNew social channelsVocalcom multichannel surveyDisparate channel challengesMultichannel customer service "must haves"Multichannel interface exampleMultichannel real-time management exampleMultichannel customer service - a reality at your fingertipsVocalcom multichannel customer careSocial channel interaction - a reality (videos) The Vocalcom advantage Who should attend: Contact Center ManagersC-levelIT ManagersOperations Managers Decision Makers Register Today Sponsors:	Presenter: George Seroukas Executive Vice President, North America, Vocalcom George Seroukas has for more than 15 years entrenched himself in the business of providing transformative contact center solutions that reflect today's digital, hyper-connected realm. Focusing on multi-media interaction, robust telemarketing software, top predictive dialer technology and top-of-line social contact centers. He is responsible for Vocalcom's North America expansion, business development, partnerships, and Corporate Strategy. In addition to being a driving force behind growing the Vocalcom business abroad, George plays a critical role in defining and articulating Vocalcom's strategic direction to all of Vocalcom's global associates. He is a tireless customer advocate, traveling the world to engage with partners and opening doors to new opportunities. In his role, George is charged with driving dramatic improvements and growth not only in North America but accelerating Vocalcom's overall performance worldwide. Moderator: Paula Bernier Executive Editor TMCnet Paula Bernier is executive editor for the IP Communications Group at TMC where she writes, edits and manages editorial content for the print & digital versions of INTERNET TELEPHONY, and writes for TMCnet. Bernier was formerly editor in chief of xchange magazine, a Virgo publication, where she worked for more than 11 years. While at that company, she also was the editorial leader for PHONE+ and Sounding Board magazines, as well as various e-books and webinars. Prior to that, Bernier was a senior writer for Inter@ctive Week, a magazine that was initially independently owned but was later acquired by Ziff Davis. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. She also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.
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