86% of Buyers will Pay More for a Better Customer Experience…

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…But, Only 1% Feel Vendors Consistently Met Their Expectations* CX Hot Trends Symposium—Find out How to Consistently Keep Your Customers Happy The customer experience – that result of the interaction between a vendor and its customers – can have a profound impact on either the success, or challenges, of a business. Customer Experience (CX) Hot Trends Symposium uniquely looks at the trends driving positive customer experiences. With key topics such as social customer service, video customer service, proactive customer contact, and multi-channel customer communications; presented by the leading experts in the field from organizations including Gartner, Forrester, Frost & Sullivan, IDC, and Ovum, CX Hot Trends is a two-day event that is sure to help you improve the level of service you deliver to your customers. The Nine Hottest Trends Shaping the Customer Experience: Social Customer Service Multi-Channel Communications Mobile Customer Service Cloud-based Communications Data Analytics and New-Model KPIs WebRTC Video-based Customer Service Proactive Customer Care Innovative Self-Service See the Applications that will Improve Your Customer Loyalty & Referrals With thought-provoking keynote addresses and exciting evening activities, we’re certain you’ll find CX Hot Trends to be the perfect event for anyone with customer-facing job responsibilities. $100 Off if You Register Now! Your CX Hot Trends Symposium pass includes admission to all conference and keynote sessions, food and drink during all meals and breaks, and access to Conference Networking events.   Keynote Sessions: Aron Ralston Fearless Adventurer and Subject of the Film 127 Hours 127 Hours: Between a Rock and a Hard Place Jay Baer Social Media Expert and Author The NOW Revolution: 7 Shifts to Make Your Business Faster, Smarter, and More Social DIAMOND SPONSOR     PLATINUM SPONSOR       MEDIA SPONSORS NOTICE: This email was distributed by: Technology Marketing Corporation, 800 Connecticut Avenue, Norwalk, CT 06854. As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please click here to adjust your preferences.