Before many call centers have even had a chance to adapt to the rise of mobile and social media, there are even more complex technologies on the way: cloud computing, voice and text analytics, behavioral and predictive analytics, just to name a few.
The Future Call Center Summit is an event that challenges the status quo and explores remarkable service every time everywhere. Ahead of the summit, I wanted to share two top performing content pieces for you to view.
|  | Special Report: Call Centers of the Future
We compiled 16 customer service executive's visions into one presenting you with a complimentary report.
Learn why one call center executive says, "The call center will be able to proactively identify an issue and resolve it," while another more skeptical VP says, "Human intervention is still and will be really important."
|  | Meet the Speakers @ The Future Call Center Summit
"I see the future contact center as a nerve center of a brand." – Ashutosh Anil, Business Strategy Specialist, Best Buy
Read our exclusive interviews with customer-service gurus from organizations such as Arby's, Ask.com, Best Buy, and Disney Destinations.
| A major focus at The Future Call Center Summit is to help executives integrate people, process and technology to transform and meet changing customer needs. The agenda is packed with experience visionaries, technology experts allowing you to benchmark, share best practices and uncover the latest strategies and technologies for driving service excellence.
Download the agenda here or email enquiry@iqpc.com with the subject line "CCS 2014 – Agenda Request" to receive a copy.
TMC CUSTOMER MAGAZINE SUBSCRIBERS SAVE! Register online with the code 9CCS_TMC and save 15% | I hope you can join the customer revolution with us next January. For questions, please call 1-800-882-8684 or email enquiry@iqpc.com.
Regards,
Lisa Schulman
Executive Program Director
The Future Call Center Summit
PS. Having trouble with budgets? Get your FREE Innovation Hall Pass | |
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