Is Your Contact Center Software Ready for V.VoIP? - CUSTOMER

CUSTOMER : 11/25/2013 eNewsletter   Latest Featured Articles » Is Your Contact Center Software Ready for V.VoIP? The beloved contact center - how we have a love/hate relationship with the calls we need to make. We want to resolve an issue on first contact with an agent who speaks English clear enough that the experience is seamless. Likewise, if we receive a call, we want it to be relevant, quick and lead to adding value to the relationship. » VoIP Contact Center Solutions Help Customer Support Organizations Cope with the Holidays Many companies choose to bring business process outsourcing (BPO) partners online to handle extra holiday volume and overflow calls. While this is a good choice for many retailers, smaller organizations may simply not be able to afford it. » Learn How to Optimize the Call Center Customer Experience Companies that adopt call center services to deliver the right capabilities for clients generally have the best intentions, but many fall short of the right strategies to make the desired dent in the market. » Outbound Dialing, Together With Salesforce, Leads to Productive and Effective Campaigns The predictive dialer has long been a valuable tool for contact centers that carry out outbound or blended operations. It can increase the productivity of an outbound contact center or salesforce many times over. Top Stories » Interactive Intelligence Releases Findings of Middle East Customer Service Experience Survey » Study Finds that Call Center Fraud Doubled in the First Half of 2013 » ForeSee Says 19 New Companies Using Enhanced Analytics to Measure Contact Center Customer Experiences » Argo Marketing Group Announces Addition of IVR Services to BPO Portfolio Featured Channels » Call Center Training » Hosted Contact Center » Call Center Solutions Featured Resources » 8 New Ways to Use IVR to Improve Your Marketing, Sales, and Support » 5 Ways Hosting Providers Prepare Clients for PCI 3.0 » The Advantages of Cloud Contact Center Software Advertise With Us General advertising Info: Click here    Become a CUSTOMER columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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