The Pillars of Successful CRM

Wholesale Replacement of Traditional CRM Tools is not a Good Option. Read More>> Business Process Management Alert The Pillars of Successful CRM Learn More Outdated sales and business processes, driven by internally focused practices that are not keeping pace with the way today's customers want to interact, can be costly. This paper examines: - How to cost-effectively integrate social media into existing CRM tools - Benefits of persona-based customer service - The importance of the last mile and last millisecond Learn More Additional Resources Unique data convergence challenges. Read Now

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