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| Each customer call, email, chat session, and social media response generates a series of important data points. The key is to understand these data points for a deeper understanding of the customer and more intelligent interactions. In this white paper, you will learn the 4 steps to creating customer insights: - Develop the right data infrastructure
- Identify your data sources
- Make data scientists fundamental to your operations
- Adapt and evolve your data, platform and strategy
For more information on how to understand your customers' DNA, download the free white paper today. | | |
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