| 2013 Contact Center Report: Calming Customer Rage in the Modern Service Era | |
| Sponsored by: Five9 | |
| When it comes to customer service, today's consumers have higher expectations than ever before.They want help whenever and wherever they need it – which is, more often than not, overthe phone. If your customers don't get the service levels they expect, they can easily become irritated;and 85% of customers will retaliate against a company if their needs aren't met! So how can you at least ease customer rage, and, at best, prevent it from ever happening in the first place? Find out in this report, where you'll uncover top tips for call center agents on how to soothe and prevent angry customers, including:
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Keep a civil tongue.