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2014/01/23

Grab Your Seat at the "How Work-at-Home Agents Can Deliver Better Customer Experience" Webinar

Webinar:
How Work-at-Home Agents Can Deliver
Better Customer Experience


If you aren't yet incorporating work-at-home agents into your call center mix, you may be missing out on opportunities to boost your bottom line.

The benefits of at-home agents are significant. Higher job satisfaction that leads to more satisfied—and loyal—customers, which means more revenue for your company. Not only that, having work-at-home agents lowers operating expenses, improves utilization and positively affects business continuity, especially in the event of an outage or disaster.

Here's what you'll learn:
  • Tips, insights and best practices from real-life case studies
  • Why an on-demand, or network-based, Saas (software-as-a-service) solution is the best approach for the flexibility and agility of the work-at-home model
  • How a single, integrated platform of products provides everything from hiring to training to workforce management, monitoring and performance tracking
Plan to attend this webinar and bring along your questions and challenges. 

Reserve a spot for the webinar today at no cost to you.



Webinar:
How Work-at-Home Agents Can Deliver Better Customer Experience


Date and Time:
Thursday, February 13th
11:00-11:30 a.m.
Eastern


Panelist include:

Jill Blankenship
Founder and CEO,
Frontline Call Center Management


Arthur Nettleship
Performance Improvement and Workforce Manager,
FamilySearch International



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