Grab Your Seat at the "How Work-at-Home Agents Can Deliver Better Customer Experience" Webinar

Webinar: How Work-at-Home Agents Can Deliver Better Customer Experience If you aren't yet incorporating work-at-home agents into your call center mix, you may be missing out on opportunities to boost your bottom line. The benefits of at-home agents are significant. Higher job satisfaction that leads to more satisfied—and loyal—customers, which means more revenue for your company. Not only that, having work-at-home agents lowers operating expenses, improves utilization and positively affects business continuity, especially in the event of an outage or disaster. Here's what you'll learn: Tips, insights and best practices from real-life case studies Why an on-demand, or network-based, Saas (software-as-a-service) solution is the best approach for the flexibility and agility of the work-at-home model How a single, integrated platform of products provides everything from hiring to training to workforce management, monitoring and performance tracking Plan to attend this webinar and bring along your questions and challenges.  Reserve a spot for the webinar today at no cost to you. Webinar: How Work-at-Home Agents Can Deliver Better Customer Experience Date and Time: Thursday, February 13th 11:00-11:30 a.m. Eastern Panelist include: Jill Blankenship Founder and CEO, Frontline Call Center Management Arthur Nettleship Performance Improvement and Workforce Manager, FamilySearch International 866.965.7227 | Contact Us © 2013 inContact, Inc.  Blog | Email List | Facebook | Twitter | Linkedin | YouTube

inContact | 7730 South Union Park Avenue, Suite 500 | Salt Lake City, UT 84047