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2014/01/24

Making the Leap - Taking Your Call Center to the Cloud


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In this "me-oriented" generation, customers want answers...and they want them fast. If they've taken the time to reach out to your contact center, they have an issue that they want handled quickly and correctly. But event the best-managed call centers can only do so much.

Fortunately, there is a new way to handle customers where they can feel like they have more control, can get their answers more quickly and get their issues resolved than by sitting in a queue. The answer: cloud-based Contact Center Text Messaging solutions.

With interactive text messaging, contact center agents can:

  • View history of specific conversations and access a customer's previous text messages
  • Send pre-defined or free-form text messages to customers
  • Opt-in or opt-out a customer from future texts
  • Handle multiple customer text message dialogs simultaneously

Learn about Genesys call center solutions, and learn more about taking your call center to the cloud! Download the free white paper today.




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