Making the Leap - Taking Your Call Center to the Cloud

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In this "me-oriented" generation, customers want answers...and they want them fast. If they've taken the time to reach out to your contact center, they have an issue that they want handled quickly and correctly. But event the best-managed call centers can only do so much. Fortunately, there is a new way to handle customers where they can feel like they have more control, can get their answers more quickly and get their issues resolved than by sitting in a queue. The answer: cloud-based Contact Center Text Messaging solutions. With interactive text messaging, contact center agents can: View history of specific conversations and access a customer's previous text messages Send pre-defined or free-form text messages to customers Opt-in or opt-out a customer from future texts Handle multiple customer text message dialogs simultaneously Learn about Genesys call center solutions, and learn more about taking your call center to the cloud! Download the free white paper today. NOTICE: This email was distributed by: Technology Marketing Corporation, 800 Connecticut Avenue, Norwalk, CT 06854. As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please Click Here to adjust your preferences.